B2B Customer Support with German

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Quick Summary

Key Responsibilities

Perform and handle outbound or inbound customer and/or client communications Interact with customers via various methods of communication.

Requirements Summary

12+ months previous customer service experience within a Contact Center. Fluency in English. Fluency in German. Attention to detail and accuracy. Strong communication and interpersonal skills.

Technical Tools

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Responsibilities

~1 min read

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Perform and handle outbound or inbound customer and/or client communications
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Interact with customers via various methods of communication.
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Utilize client’s third parties to provide the entitled service.
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Follow detailed instructions as outlined in company documents.
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For service level agreement in jeopardy, follow established escalation rules.
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Resolve customer complaints and escalations.
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Update applicable program database(s) accurately.
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Identify and escalate data or program specific issues to appropriate level of management.
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May be responsible for multiple programs and working cross-functionally through programs.

Requirements

~1 min read

12+ months previous customer service experience within a Contact Center.
Fluency in English.
Fluency in German.
Attention to detail and accuracy.
Strong communication and interpersonal skills.
Results-driver with action orientation.
Education/Certification requirement:
High School Diploma or equivalent.

What We Offer

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We really value our employees and therefore we offer a substantial remuneration package for all roles, which includes:

✓Career Counselling

✓Additional paid time off

✓Flexible benefits

✓Luxury health & dental insurance

✓Life insurance

✓Food vouchers

✓Fuel card

✓Multisport card

✓Employee Assistance Program

✓Bonuses for special occasions

✓Options to buy shares

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.