Business Process Architect

Project Role : Business Process Architect
Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs.
Must have skills : ServiceNow Customer Service Management (CSM)
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a ServiceNow BPC, a typical day involves analyzing and designing innovative business processes to develop comprehensive documentation that supports the implementation of new processes and technologies. This role requires close collaboration with business stakeholders to define product requirements and use cases that align with both process and functional needs. Additionally, the position involves engaging in user and task analysis to accurately represent business demands, ensuring that solutions are well-tailored to organizational objectives and operational efficiency.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure alignment of business processes with organizational goals.
- Continuously evaluate existing processes and recommend improvements to enhance efficiency and effectiveness.
- Support junior team members by sharing knowledge and providing guidance on process design and documentation.
- Facilitate workshops and meetings to gather detailed business requirements and validate process designs.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow Customer Service Management (CSM).
- Strong analytical skills to assess and improve business processes effectively.
- Experience in documenting business processes and creating clear, actionable process maps.
- Ability to translate complex business requirements into functional specifications.
- Excellent communication skills to engage with diverse stakeholders and facilitate collaboration.
- Familiarity with user and task analysis methodologies to accurately capture business needs.

Additional Information:
- The candidate should have minimum 3 years of experience in ServiceNow Customer Service Management (CSM).
- This position is based at our Pune office.
- A 15 years full time education is required.

15 years full time education

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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