Business Transformation Specialist

Skill required: NA - Business Transformation
Designation: Business Transformation Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Accenture is a global professional services company specializing in strategy, consulting, technology, operations, digital, cloud, and security services. With approximately 699,000 employees serving clients in 120+ countries, Accenture helps organizations drive innovation and create value through technology and human ingenuity. Visit us at www.accenture.com. • 5-9 years in Operations Transformation, Process Excellence, or Operational Excellence • Experience in BPO, Shared Services, Contact Center, or Enterprise Operations • Proven track record of delivering measurable transformation outcomes • Expertise in process improvement, automation (RPAorworkflows), analytics, and AIorGenAI • Strong problem-solving, stakeholder management, and communication skills • In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management • Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth
What are we looking for? • Business Transformation and Automation knowledge • Process Mapping and Analysis (six sigma or comparable) • Process Design Support • Support Operational KPI Development, Measurement, and Analysis • Root Cause Analysis • Support Business Case Development and Tracking • AI, Gen AI basic understanding
Roles and Responsibilities: • Support end-to-end operations transformation initiatives across customer operations, back office, and shared services environments • Analyze existing (as-is) processes to identify inefficiencies, waste, automation opportunities, and value levers • Design future-state (to-be) processes, operating models, and governance frameworks aligned to client goals • Apply Lean, Business Excellence, Six Sigma, or Continuous Improvement methodologies to drive measurable outcomes • Identify and support deployment of automation (RPA), digital workflow, analytics, and AIorGenAI use cases • Track and report transformation benefits across cost, productivity, quality, customer experience etc • Work with stakeholders, delivery leaders, and cross-functional internal teams to drive execution • Contribute to creation of transformation assets, playbooks, and best practices

Any Graduation

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com