Collections Officer with Spanish

Your career is about what you want to be and who you want to be. It’s about bringing your skills, ︍︎︅︁️︆︄︊​︂︆︄︃​︁︁︎︌​︈︂︇︍​︈︆︅️︊︄︈︌︊︎︂︎curiosity, and best true self to work.

In Accenture Operations we rethink the way people work and businesses perform by harnessing the power of rich data for decision-making, innovative technology, and advanced machine intelligence.

In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.
 

By joining our team, you will work Monday to Friday, from 09:00 to 18:00, on site for the first 3–4 months, followed by a hybrid setup at our Bucharest office in West Gate, Militari, near Preciziei metro station.

• Solves situations related to policies and holders queries with the help of specific finance ︈︂​︂︁︀​︁︇︇​︆︇procedures;
• Ensures the accuracy of the documents processed according to the norms/ objectives set by the direct manager;
• Update processes and procedures reflecting the acknowledged changes;
• Develops good client relationships and raises in time the risks related to client management / satisfaction;
• Subject to regular local supervision of progress against results;
• Proactively performing preventive quality controls and taking corrective actions when errors occur;
• Perform revenue recognition checks as per client policies and procedures.

• Good communication, written and oral, proficient in Spanish and English ( B2/C1);
• Experience in Customer Support or Finance (Collections, Accounts Receivable, Accounts Payable);
• Intermediate Excel knowledge, including VLOOKUP and pivot tables;
• Good Client handling skills;
• Problem-solving and analysis skills, well organized and attentive to details;
• Proactive, positive attitude and approach;
• Accepts responsibility as an individual and works well within a team;
• Bachelor's degree is required.

• 23 vacation days with our loyalty scheme, granting additional days: 1 extra day after 2 years, another after 5 years, and an additional day every 3 years until reaching a total of 30 vacation days;
• Additional private pension plan, starting the second month of employment;
• Flexible working hours depending on project specifics;
• Access to a wide range of training and development opportunities;
• Communities of interest: sport, volunteering, and employees' resources groups (parents, mental health allies, Pride, disability, ex-pats).

• Psychological and psychotherapy counseling support;
• Premium access to well-being apps (Calm and Wysa);
• Paid maternity or paternity leave;
• Children's educational reimbursement;
• Support for adoption & psychological, financial, and legal sessions for everyone in your household.

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Visit us at www.accenture.com 

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.