Consultant Customer Sales & Service – Service Transformation

In today’s world, business leaders want to rapidly and confidently reinvent to increase resilience, mitigate risk, and grow with sustainable value.

That’s where Accenture Strategy & Consulting comes in. We bring together strategic visionaries, industry experts, practitioners from across every enterprise function, business intelligence professionals, change specialists, data and AI authorities, and many other specialized skills to co-create each client’s unique path to reinvention. You will be a trusted partner to business leaders, working with a diverse team of experts to deliver successful tech-enabled transformation and new kinds of value for your clients.

• Planning, designing and delivering customer interaction solutions across IVR, web, email, chat, SMS, and social media channels.

• Serve as a subject matter expert in CCaaS platforms (Salesforce Service Cloud, Sprinklr, AWS Connect, Genesys Cloud, Nuance CXone, Microsoft Dynamics 365), providing guidance on transformation projects.

• Proactively enhance skills in quality monitoring, WFM, gamification, and AI-powered customer experiences.

• Leverage deep knowledge of industry-specific processes, working with Fortune 500 clients and sophisticated customer interaction operations.

• Motivated to embrace new opportunities and continuously stay updated with certifications, ensuring ongoing improvement in the field.

• Minimum bachelor’s degree.

• 2+ years of experience within Consulting (preferred) and/or other industry experience.

• Solid knowledge and direct experience in leading transformative changes in digital customer service, customer experience design.

• Experience in Service, Contact Center tools (AWS, Genesys, Google, NICE, Sprinklr, Salesforce Service Cloud).

• Excellent English communication skills (written & spoken) required.

• Competitive salary and benefits, including but not limited to: life/health insurance, performance based bonuses, monthly vouchers, company car (depending on management level), flexible work arrangements, employee share purchase plan, TEA Accenture, parental leave, paid overtime (if needed) and various corporate discounts

• Continuous hard and soft skills training & development through global platforms & local academy

• Career coaching and mentorship to help you manage your career and develop professionally

• Ongoing strengths and skills based evaluation process

• Various opportunities to develop your career across a spectrum of clients, industries and projects

• Diverse and inclusive culture

• Corporate citizenship initiatives (access to volunteering opportunities, charity work etc.)

• Under our Brain Regain initiative, extra relocation benefits may apply

To learn more about Accenture, and how you will be challenged and inspired from Day 1, please visit our website accenture.com/gr-en/.

Visit us at www.accenture.com 

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.