Custom Software Engineer

Project Role : Custom Software Engineer
Project Role Description : Design, build and configure applications to meet business process and application requirements.
Must have skills : Atlassian JIRA, Atlassian Jira Service Management
Good to have skills : Atlassian Jira Align
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
We are seeking an experienced Jira Administrator with expertise in both Atlassian Jira (Software) and Atlassian Jira Service Desk (Service Management). The role involves configuring, administering, and optimizing Jira environments to support software development teams, ITSM processes, and enterprise service management functions. The ideal candidate will partner with stakeholders across IT, development, and business teams to ensure Jira is a reliable, scalable, and user-friendly platform.

Roles & Responsibilities:
Jira Administration (Core Jira Software):
Configure and maintain Jira projects, boards (Scrum/Kanban), workflows, issue types, custom fields, and screens.
Manage permissions, roles, groups, and notification schemes to ensure proper access control.
Design, implement, and maintain automation rules to streamline processes.
Integrate Jira with other tools (Confluence, Bitbucket, CI/CD tools, Slack, etc.).
Perform instance upgrades, system health monitoring, and backups.
Provide end-user support, training, and documentation for Jira best practices.
Jira Service Desk (Service Management) Administration:
Configure service projects, request types, queues, and customer portals.
Design and maintain SLAs, escalation paths, and reporting dashboards.
Implement workflow automation for incident, problem, change, and service request management.
Enable knowledge base integration with Confluence for self-service support.
Manage customer/user onboarding and access provisioning.
Monitor service performance metrics and generate insights for continuous improvement.

Professional & Technical Skills:

Must Have Skills: Strong hands-on experience with Atlassian Jira Software and Jira Service Desk (Service Management) administration.
Proficiency in configuring workflows, custom fields, schemes, and permissions.
Experience with service management practices (ITIL, ITSM processes).
Familiarity with automation tools (Jira Automation, ScriptRunner, or similar plugins).
Knowledge of integration methods (APIs, webhooks, third-party tools).
Strong understanding of user management and security models.
Experience in reporting & dashboard creation for performance tracking (Agile metrics, SLA compliance, etc.).
Ability to troubleshoot and resolve Jira-related performance, access, and configuration issues.
Experience with Confluence administration.
Knowledge of Atlassian Marketplace apps (Xray, Zephyr, Tempo, Insight/Assets).
Scripting skills (e.g., Groovy, Python, or REST API usage).
Familiarity with Agile at Scale frameworks (SAFe, LeSS).
ITIL Certification or Jira Administrator Certification (ACP-100/ACP-420).

Additional Information:
3–6 years of hands-on Jira administration experience (Software + Service Desk).
Exposure to enterprise-scale Jira environments (on-premises or Atlassian Cloud).

15 years full time education

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com