Customer Contact Officer with French

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Quick Summary

Requirements Summary

Receive, log, and accurately document customer requests, incidents, and issues. Identify customer needs and resolve requests by following established procedures.

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OtherOfficer

Requirements

~2 min read

Receive, log, and accurately document customer requests, incidents, and issues.
Identify customer needs and resolve requests by following established procedures.
Escalate incidents and communicate issues to the appropriate teams when required.
Maintain knowledge of customer environments, service level agreements, and support processes.
Continuously develop product, industry, and service desk knowledge to improve performance and customer satisfaction.

French & English - B2 level.
High school diploma or Bachelor's degree.
1-3 years of experience in Customer Service is an advantage.
Ability to identify and resolve customer requests using defined procedures.
Knowledge of incident management and customer support tools.
Attention to detail and accurate documentation skills.

Negotiation skills.
Analytical mindset.
Customer-oriented communication skills.
Positive attitude and willingness to learn and develop.

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.