AI Delivery Tech Lead, Song Service

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OtherCustomer SuccessTech LeadCustomer Experience

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Quick Summary

Key Responsibilities

Agentic frameworks: LangGraph, LangChain, CrewAI, Agentforce or similar Foundation model providers: Claude Code/Codex/Gemini, OpenAI or AWS Bedrock Vector databases: Pinecone, Weaviate,

Technical Tools

OtherCustomer SuccessTech LeadCustomer Experience

We are Accenture Song, the world's largest tech-powered creative group. For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients. As the world’s largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful.

As an AI Delivery Tech Lead in Accenture Song Service, you will play a pivotal role in delivering AI systems at enterprise scale; shaping and delivering transformational customer platform solutions that take agentic products from prototype to production.

Reinventing customer service across physical, digital/app-based and AI-powered channels

Data-driven transformation across service to reduce cost and drive growth

Designing future-ready service models, enabled by platforms, data and automation

Embedding GenAI, intelligent automation and decisioning into customer service journeys and operations

Supporting clients to define a customer-first mindset, helping them shape their business and operating models

Delivering measurable business outcomes, not just great experiences
We work across the full lifecycle: from ambition and vision, through design and experimentation, to scaled delivery and adoption.

Responsibilities

~1 min read

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.