Customer Growth Strategy Manager | Financial Services
Quick Summary
Job Description We AreAccenture Song accelerates growth and value for our clients through sustained customer relevance. We bring together strategy, creativity,
Partner with clients to develop growth strategies across customer experience, products, marketing, digital, commerce, and service.
Translate business objectives into actionable roadmaps, operating models, and transformation plans.
Identify and prioritize growth opportunities based on customer needs, market trends, business performance, and competitive insights.
Build business cases and value realization plans that help clients make informed investment decisions.
Support the design and delivery of transformation initiatives that drive revenue growth, customer engagement, operational improvement, and market expansion.
Lead customer research and insight generation to uncover unmet needs, behaviors, and opportunities for growth.
Apply human-centered design principles to develop new products, services, experiences, and business models.
Evaluate opportunities using desirability, viability, and feasibility frameworks to identify the most valuable and practical solutions.
Facilitate workshops and collaborative working sessions with clients and internal teams to align on priorities and strategic direction.
Evaluate end-to-end customer journeys to identify experience gaps and opportunities for improvement.
Define recommendations across people, processes, technology, data, and operating models to enhance customer experiences.
Support clients in designing and implementing customer-centric transformation programs that improve business and customer outcomes.
Help clients understand the impact of emerging technologies, including AI, on their customers, business models, and growth strategies.
Use AI-enabled tools and delivery methods to accelerate research, analysis, concept development, and strategic planning.
Incorporate AI-driven insights into growth strategies while supporting responsible and effective adoption practices.
Lead workstreams and collaborate with multidisciplinary teams across strategy, design, technology, data, marketing, and operations.
Coach and mentor junior team members while helping create a collaborative, high-performing team culture.
Partner across Accenture Song and the broader Accenture organization to deliver integrated solutions for clients.
Travel up to 50% as required to support client engagements.
Turn complex customer, market, and business insights into clear, actionable recommendations.
Develop compelling presentations, business cases, and executive-level communications.
Help clients build alignment around strategic priorities and investment decisions.
Requirements
~1 min read- Minimum 5 years of experience in growth strategy, customer strategy, innovation, business transformation, management consulting, or a related field within Financial Services.
- Experience developing and implementing strategies that drive measurable business outcomes, including revenue growth, customer engagement, market expansion, or operational efficiency.
- Experience leading workstreams and managing teams in client-facing environments.
- Bachelor's degree or equivalent professional experience
- Experience in banking, payments, wealth management, insurance, or capital markets.
- Strong strategic thinking and structured problem-solving skills.
- Experience developing growth, customer experience, product, or business transformation strategies.
- Ability to build business cases, financial models, and value realization plans.
- Experience conducting customer research and applying human-centered design methodologies.
- Experience facilitating workshops and collaborating with cross-functional teams.
- Experience evaluating and improving customer journeys and experiences.
- Experience using AI tools or AI-enabled approaches within strategy, innovation, or transformation engagements.
- Strong executive communication, storytelling, and presentation skills.
- Ability to build trusted relationships with clients and stakeholders.
- You combine strategic thinking with practical execution and delivery.
- You are passionate about understanding customer needs and translating insights into action.
- You can simplify complex challenges and communicate recommendations in a clear, compelling way.
- You embrace emerging technologies, especially AI, as tools to help clients innovate and grow.
- You enjoy collaborating across disciplines to solve problems and create lasting business impact.
What We Offer
~4 min readVisit us at www.accenture.com
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
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Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
Location & Eligibility
About this job
- Pay per year
- $87,400–$253,000 a year
- 152% above the $67,500 median for Other jobs on Jobera (117,596 salaries).
- Posted
- 3 days ago
Listing Details
- Posted
- October 15, 2026
- First seen
- October 16, 2026
- Last seen
- October 16, 2026
Posting Health
- Days active
- 1
- Repost count
- 0
- Trust Level
- 67%
- Scored at
- October 18, 2026
Signal breakdown
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