Customer Operations Trainer with Italian

mid

OtherCustomer Operations

0 views0 saves0 applied

Apply Now

Quick Summary

Key Responsibilities

00–20:00 Romania time window, based on business

Requirements Summary

00–18:00. As part of the team,

Technical Tools

OtherCustomer Operations

Responsibilities

~1 min read

→
Design, develop and deliver training programs for Customer Support teams, based on business and operational requirements.
→
Facilitate engaging classroom and virtual training sessions for new hires and existing employees.
→
Develop and maintain training materials, presentations, exercises and assessments.
→
Conduct training needs analysis, identify knowledge gaps and define appropriate learning objectives.
→
Partner with SMEs, Team Leaders and Operations stakeholders to ensure training content is accurate, relevant and aligned with business needs.
→
Monitor training and assessment results, identify performance gaps and recommend improvement actions.
→
Gather learner and stakeholder feedback and continuously improve training content and delivery.
→
Coordinate training schedules, materials and activities, ensuring delivery within agreed timelines.
→
Support onboarding, upskilling, refresher training and other learning initiatives as required.
→
Ensure training activities and materials follow Accenture, client and quality standards.

What We Offer

~1 min read

Flexible medical & dental subscription plan with Regina Maria;
Nutrition counselling & Wellness subscriptions (7Card, Worldclass, SanoPass, or other providers);
Benefit Online platform for gift vouchers, transportation passes, vacation, cultural activities and many others;
Discount on Accenture shares through Employee Shares Purchase Plan;
Referral bonus, depending on the career level of the job opening;
Life insurance for you and your loved ones.

23 vacation days with our loyalty scheme, granting additional days: 1 extra day after 2 years, another after 5 years, and an additional day every 3 years until reaching a total of 30 vacation days;

Additional private pension plan, starting the second month of employment;
Flexible working hours depending on project specifics;
Access to a wide range of training and development opportunities;
Communities of interest: sport, volunteering, and employees' resources groups (parents, mental health allies, Pride, disability, expats).

Psychological and psychotherapy counselling support;
Premium access to well-being apps (Calm and Wysa);
Paid maternity or paternity leave;
Children educational reimbursement;
Support for adoption & psychological, financial and legal sessions for everyone in your household.

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.