DE033151-Instructor Senior Analyst

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Quick Summary

Key Responsibilities

• Manage Training batches of 5 to 25 HC per Training schedule.• Lead training projects.• Deliver process/product/policy training in classroom/online environment.

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---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Instructor Senior Analyst
WORK SETUP: Return to Office

RESPONSIBILITIES:
• Manage Training batches of 5 to 25 HC per Training schedule.
• Lead training projects.
• Deliver process/product/policy training in classroom/online environment.
• Develop and deliver training courses for different trainees/markets/products.
• Identify and assess training needs of the team to bridge any process/policy gaps for better performance and understanding about the policy.
• Lead all Process RCA and build training plan to deliver.
• Track and Report all Training activities of New Batches
• Participate/lead policy briefings to ensure any changes are consistent and in line with local cultural, socio, geographical and political conditions.
• Work with business team to achieve top performance, including group coaching, bottom performers identification and training.

OTHERS:
Project Shift Schedule: Rotation
Project Rest Day: Rotation
Project/Team Location: Quezon Gateway Tower 2

SKILL AND QUALIFICATIONS: • Standard Trainer Profile • At least 2 years’ experience in the field of training/learning • At least 6 months Contact Center experience • Individual Contributor • No domain

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.