DE033504-Customer Service Associate

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Customer SupportCustomer Service Representative

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Quick Summary

Key Responsibilities

The Front-Office team receives queries and support requests from SDM stores and works closely with the Back-Office team to provide end-to-end financial processing support.

Technical Tools

Customer SupportCustomer Service Representative

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Customer Service Associate WORK SETUP: RTO OVERALL PURPOSE: As part of the Front-Office team, you will act as the first point of contact for Shoppers Drug Mart (SDM) stores, resolving queries and providing support. This role involves handling questions related to critical accounting, payroll, reporting, reconciliation, and financial operation. RESPONSIBILITIES: The Front-Office team receives queries and support requests from SDM stores and works closely with the Back-Office team to provide end-to-end financial processing support. OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekend Off Project/Team Location: Mandaluyong, Robinsons Cybergate Tower 2

Standard Customer Service profile; no domain With at least 6 months of working experience

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.