DE033639-Order to Cash Ops Manager

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Order to Cash Ops Manager WORK SETUP: Return to Office OVERALL PURPOSE: The Global Process Owner (GPO) for Order Management is responsible for driving the design, standardization, and continuous improvement of end-to-end order management processes across Microsoft’s global supply chain. RESPONSIBILITIES: Functional & Technical Expertise • Strong end-to-end knowledge of Order Management within Microsoft Supply Chain (including order intake, confirmation, fulfillment, and exception management) • Experience with SAP S/4HANA, reporting tools (e.g., Power BI), and supply chain systems • Proven track record in process improvement, automation, and global process standardization Core Competencies • Collaboration: Exceptional ability to work across global, cross-functional teams • Process Simplification: Strong mindset for identifying and eliminating complexity • Problem Solving: Ability to articulate issues, analyze root causes, and implement solutions • Documentation: Excellent skills in creating structured, clear, and scalable documentation • Project Management: Demonstrated ability to manage multiple initiatives and deliver outcomes • Communication: Strong executive presence with the ability to adjust messaging for different audiences • Adaptability: Open to feedback, new ideas, and evolving business requirements Success Measures • Improved process efficiency and reduced complexity across order management workflows • Increased global alignment and standardization of processes • Measurable improvement in order-related KPIs (e.g., reduced unconfirmed orders, improved SLA adherence) • Successful delivery of transformation initiatives and adoption across regions • Positive stakeholder feedback on collaboration, communication, and process clarity OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Quezon Gateway Tower 2

SKILL AND QUALIFICATIONS: 1. Process Ownership & Simplification • Own and continuously improve global order management processes across all regions and segments • Identify opportunities to simplify, standardize, and automate workflows to improve efficiency and reduce operational complexity • Drive implementation of scalable solutions aligned with digital supply chain transformation initiatives (e.g., automation, AI, SAP enhancements) 2. Collaboration & Stakeholder Engagement • Partner effectively with cross-functional teams (Channel Management, Planning, Logistics, Finance, and Sales) to ensure seamless process execution • Build strong relationships across regional teams and global stakeholders to align priorities and drive collective outcomes • Foster an inclusive, open environment that encourages diverse perspectives, feedback, and continuous improvement 3. Problem Identification & Solutioning • Proactively identify process gaps, inefficiencies, and recurring operational issues within order management flows • Clearly articulate problem statements supported by data and operational insights • Lead root-cause analysis and implement sustainable solutions to improve order confirmation, fulfillment, and accuracy • Drive escalation management and resolution of critical order-related issues impacting business performance 4. Documentation & Knowledge Management • Develop and maintain comprehensive process documentation (SOPs, process maps, playbooks, and training materials) • Ensure global alignment and version

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