Field CTO - Customer Engagement Solutions, Google Cloud

We are the Accenture Google Business Group (AGBG) Mid-Market team—a specialized group of engineers, architects, and builders delivering tailored Google Cloud solutions for mid-market, high-growth, and fast-paced enterprises. We partner with dynamic organizations to connect them with the right combination of Accenture solutions and Google Cloud products to accelerate business transformation and solve real-world problems, quickly. We are expanding our team to meet the unique, rapid execution needs of the mid-market segment.

Customer experience is where brand loyalty is won or lost — and it's being completely reinvented by AI. Google's Gemini Enterprise for Customer Experience (GECX) is changing what's possible: intelligent agents that handle complex customer interactions autonomously, real-time insights that transform how companies understand their customers, and commerce experiences that feel personal at scale. Our clients, high-growth, mid-market companies with millions of customer touchpoints, are investing aggressively in this space. They need lean, agile leaders who can design, build, and deliver these solutions end-to-end to rapidly drive customer value and competitive differentiation. This is one of the highest-demand, fastest-moving areas in our practice

You're the person the client trusts to make it happen.

As a Technical Delivery Lead, you own delivery from solution shaping through go-live. You design the delivery approach, lead the execution, and ensure the outcome actually transforms how the client engages with their customers. You're supported by a dedicated engineering team — you set the direction, they build alongside you. But you're the one accountable for what ships.

This role is for someone who takes full ownership of their work. You care about the delivery quality, the client experience, and the result. You hold yourself to a higher standard than anyone else would.

You'll work directly with clients - sitting in their world, understanding their fast-evolving resource constraints, and delivering outcomes that matter. You'll have the autonomy to shape how they experience Google Cloud, from first conversation to go-live.

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  Primary — Customer Engagement

Gemini Enterprise for Customer Experience — Commerce Agents, CX Agent Studio, Agent Assist, Customer Experience Insights

Contact Center AI (CCAI), CCaaS transformation, conversational AI, agent assist, IVR modernization

API-driven integrations, CRM/ERP connectors, omnichannel orchestration

Intelligent customer-facing agents using Gemini Enterprise Agent Platform, ADK, RAG

BigQuery, Vertex AI, Looker — for customer analytics, segmentation, and personalization

Customer 360, CDP, predictive audiences, hyper-personalized experiences

GKE, networking, CI/CD — foundational for CES platform deployments

Google Security Operations, Agentic Defense — securing customer data and interactions

Gemini Enterprise for Workspace — internal productivity and collaboration tooling

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We anticipate this job posting will be posted until 10/17/2026.

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