Field Services Support Practitioner 6496709

·       As an Infra Tech Support Practitioner, you will be responsible for providing level one to level two technical support for infrastructure, systems, and applications in both production and development environments.

·       This role involves working onsite while following established operating models and processes.

·       You will act as the primary interface with users and clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support. You are expected to perform independently and become a subject matter expert.

·       Active participation and contribution in team discussions are required, along with providing solutions to work related problems.

·       Intermediate proficiency in Issue Management is required.

·       Intermediate proficiency in Infrastructure Event Management is recommended.

·       Beginner proficiency in IT Infrastructure Operations, Data Management and Integration DMI, and IT Security Operations is suggested.

·       Able to work at client site full time during normal business hours and be reliable and consistent, supporting end users.

·       Develop a strong understanding of infrastructure components to enhance issue diagnosis and resolution efficiency.

·       Collaborate with team members to share insights and improve support processes.

·       Identify recurring issues and contribute to the development of preventive measures. Communicate effectively with users and stakeholders to ensure clear understanding of technical problems and solutions.

·       Continuously update knowledge on infrastructure technologies and support tools to maintain high quality service.

**This role is 100% onsite in San Diego, CA

**This role may require some physical activity, including installing or moving equipment.

o   A minimum of 1+ years of experience in desktop support, end user computing, or IT support roles

o   A minimum of 1+ years of experience with the following:

• Experience troubleshooting Windows desktop environments and enterprise applications.
• Hands-on experience supporting VDI platforms (Citrix, VMware Horizon, Azure Virtual Desktop, w365 ).
• Experience with ITSM tools (ServiceNow, Jira Service Management, etc.).
• Strong troubleshooting skills for hardware, operating systems, and application issues.

o   High School Diploma or GED

o   Advanced proficiency in Communication Skills

o   Experience with Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).

o   Excellent communication and customer service skills.

o   Intermediate proficiency in Problem Solving

o   Intermediate proficiency in Project Coordination

o   Intermediate proficiency in Data Analysis

o   Advanced proficiency in Team Collaboration

o   Relevant certifications such as:

• CompTIA A+
• Microsoft Modern Desktop Administrator
• ITIL Foundation
• Citrix or VMware end-user computing certifications
  

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 11/14/2026.

Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here:

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