GN - SC&E - PRH - Process Excellence – Senior Manager

• →Owns end-to-end workflows across functions, systems, and data, reflecting how the business truly operates.
• →Identifies where AI, automation, and orchestration can augment or replace human steps — and where human judgment must stay in the loop.
• →Defines workflow logic, states, handoffs, and exception paths so each design is unambiguous and ready to build.
• →Applies industry and regulatory knowledge to keep workflows compliant, realistic, and aligned to domain operating models.
• →Translates client processes into clear, structured requirements that engineers and architects can build against.
• →Owns enterprise value realization — defines the value story, value metrics, KPIs, and success metrics, governs the business case, and drives benefits realization at portfolio level.
• →Defines and governs the agentic solution design and AI adoption strategy across engagements — agent roles, prompt logic, RAG grounding, multi-agent orchestration, guardrails, and human-in-the-loop.
• →Leads AI-led and agentic reinvention pursuits — sets the reinvention agenda, shapes the solution roadmap, and designs AI-enabled operating models that embed AI into how the enterprise runs.
• →Leads business development and pre-sales for AI-led reinvention pursuits — shapes proposals and RFP responses that convey the solution and its quantified business impact.

• Deep, hands-on command of AI-led Reinvention and Agentic Reinvention, with strong ability to shape and lead the reinvention agenda across an enterprise.
• Strong Agentic Architecture capability, spanning multi-agent solution design and the architecture patterns that make agentic solutions production-ready.
• Hands-on experience in Solution Design — defining functional workflow designs alongside the relevant technical components and solution interfaces to form a cohesive, implementation-ready blueprint.
• Strong native AI fluency — NLP, LLMs, RAG, Machine Learning, and Human-Machine Interaction (HMI), including agentic AI and multi-agent orchestration.
• Deep Domain Consulting expertise and the ability to design AI-Enabled Operating Models that embed AI into how the enterprise runs.
• Proven capability in Value Realization and Business Case Development — defining, quantifying, and substantiating the value story that underpins a transformation.
• Able to translate reinvention ambition into a sequenced, executable transformation roadmap that phases workflow re-design, automation, and agentic AI adoption across towers, and aligns them to value realization and the business case, and gives engineering, data, and platform teams a build-ready plan.
• Proven experience leading large-scale Process Transformation and Digital Transformation programs end to end across complex enterprise environments.
• Deep process design and architecture expertise — Business Process Strategy & Design, End-to-End Process Architecture, Workflow Analysis & Design, and AI-Ready / Automation-Ready Process Design.
• Practical Automation experience, together with a working command of AI / GenAI Governance to enable covering guardrails, human-in-the-loop controls, and responsible-AI compliance.
• Industry & Functional Process Expertise, Domain-Specific Operating Models, and Industry Value Stream Knowledge — including end-to-end workflows such as Order to Cash, Record to Report, Hire to Retire, and Source to Pay.
• Strong communication, interpersonal, presentation, and storytelling-with-data skills, combined with analytical thinking, cross-cultural competence, and the ability to solve complex business problems and deliver client delight.

• Experience with Multi-agent AI and with RPA / intelligent automation tooling such as UiPath, Automation Anywhere, Semantic Kernel, Lang Graph, Open AI, Claude etc.
• Product Management experience across discovery, scoping, and delivery.
• Domain Expertise and Process Expertise across one or more industry sectors - and across core end-to-end functional workflows (OTC, RTR, PTP etc.) to ground process re-design in domain-specific operating models and leading practice.
• Process discovery & analysis using process-mining tools such as Celonis or Signavio to uncover inefficiencies and automation opportunities; Lean Six Sigma certification a plus.

MBA or Master’s degree from a Tier 1 college is preferred.

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