I&P GN - I&E - Comms & Media - Consultant - Process Excellence-PE

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OtherMedia Consultant

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Requirements Summary

Working knowledge of one or more Communications & Media processes/sub-capabilities and their data, such as customer acquisition and care, content lifecycle and monetization, advertising,

Technical Tools

OtherMedia Consultant

AI Transformation Advisory: AI use-case discovery and qualification, AI-ready process design, solution shaping and client workshops
Communications & Media Process Expertise (AI fluent): Working knowledge of one or more Communications & Media processes/sub-capabilities and their data, such as customer acquisition and care, content lifecycle and monetization, advertising, subscription management, autonomous networks, network/service operations, field operations, digital channels, NextGen/Cloud Native BSS.
Process Excellence + AI: Process discovery, business process modelling (BPMN), process re-design, analysis and optimization (e.g. O2A, O2C, R2R, service operations).
Communications & Media Function Transformation: Functional process knowledge in areas such as customer care, B2B sales and marketing, digital channels, content operations, advertising operations, service/network operations, field operations, or shared/enterprise functions
AI Value Architecture: Value discovery, benefit quantification, business case build and sensitivity analysis
Communications & Media Data & AI: Data readiness assessment for AI, data product concepts and analysis across customer, network/service, content, audience and advertising data, plus AI adoption support.
Agentic Enterprise: Agentic use-case identification, copilot and agent workflow mapping, human-in-the-loop design
Across all: AI Fluency (fundamentals of AI, GenAI, Agentic), requirements definition

AI prototyping with GenAI and agent builders
Process Mining (Celonis/Signavio/Soroco)
RPA (UiPath/Automation Anywhere)
Low-Code/No-Code
SQL and Python basics
Data visualization and storytelling
Cloud/data platform exposure and awareness of Communications & Media platforms such as BSS/OSS, CRM, digital experience or content/media platforms
Prior consulting experience, Communications & Media process expertise, or in-industry operating experience

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.