8d ago

Infra Tech Support Practitioner

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Quick Summary

Key Responsibilities

Develop new reports as required and maintain existing reports for Service Desk and TEM.

Requirements Summary

Develop new reports as required and maintain existing reports for Service Desk and TEM.

Technical Tools

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Drive the collection and preparation of new and existing data and sources with high level data management, analysis and visualization knowledge helping and supporting operations and clients in understanding the deliverable and final output. 

Develop and maintain reporting and analytics solutions to internal and external clients. 

Updates all other technical documents related to reporting deliverables, work instructions and development solutions. 

Participate in the end-to-end lifecycle of business intelligence and analytics solutions and implementation from requirements gathering and analysis, to tec

Responsibilities:  

 

Develop new reports as required and maintain existing reports for Service Desk and TEM. 

Implement data collection systems and other strategies that optimize statistical efficiency and data quality 

Acquire data from primary or secondary data sources and maintain data governance processes. 

Identify, analyze, and interpret trends or patterns relating to key performance indicators in complex data sets. 

Identify anomalies in various data sources. 

Determine opportunities for automation using different technologies. 

Develop ad hoc analysis or reports and communicate insights to business teams. 

Other related duties as assigned. 

 

Working Conditions 

May be assigned to any Accenture Philippine Delivery Centers depending on the project location and business needs once RTO is implemented 

Must adhere to the assigned work shift schedule and hours and may be required to render additional hours, as necessary. 

Work shift schedule may change from time to time 

Will be required to complete the Microsoft Data Analyst (PowerBI) Online Training and pass the Certification within 6 months upon hire.

Basic Qualification: 

 

Must possess strong quantitative, analytical and technical aptitude skills. 

Must possess the ability to effectively, accurately and concisely convey thoughts and concepts, and provide information to all organization customers. 

1 to 2 years of related reporting and data analytics experience. 

Must have a working knowledge or experience in Microsoft Power BI and MS Excel 

Advance knowledge in MS SharePoint, MS PowerApps, MS Access, VBA Excel Macros, and SQL an advantage. 

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.