Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Incident Management
Good to have skills : Infrastructure Service Management
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Infra Tech Support Practitioner, a typical day involves delivering continuous technical assistance and upkeep for both production and development environments. This role requires managing support activities for various systems and software products, whether remotely or onsite, ensuring smooth operation within established processes. The practitioner addresses hardware and software issues at the operating system level across servers and network components, supporting specific software solutions and vendors. Daily tasks include performing first and second level troubleshooting to resolve basic and intermediate technical challenges, contributing to the stability and efficiency of the technology infrastructure.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with cross-functional groups to ensure timely resolution of incidents and minimize downtime.
- Monitor system performance and proactively identify potential issues to maintain service reliability.
- Support junior team members by sharing knowledge and assisting with complex troubleshooting tasks.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Incident Management, Infrastructure Service Management.
- Good To Have Skills: Experience with Infrastructure Service Management.
- Strong understanding of incident lifecycle management and escalation procedures.
- Ability to analyze and resolve hardware and software issues at the operating system level.
- Familiarity with server and network infrastructure components and their operational dependencies.
- Experience in applying standard operating procedures and adhering to defined support models.

Additional Information:
- The candidate should have minimum 8 years of experience in Incident Management.
- This position is based at our BDC7A - SEZ office.
- A 15 years full time education is required.

15 years full time education

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com