Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Unified Communication and Collaboration Operations
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
The role involves designing, configuring, and maintaining F5 BIG-IP LTM and GTM systems to ensure high availability, scalability, and security of application delivery. The candidate will lead end-to-end deployment and lifecycle management of F5 platforms, support transformation initiatives, and implement SSL/TLS offloading and certificate lifecycle automation using Venafi. This position requires strong collaboration with architecture, network engineering, and security teams to deliver resilient traffic management solutions.

Roles & Responsibilities:
-F5 Platform Management: Design, deploy, and maintain F5 BIG-IP LTM and GTM systems across production, DR, and non-production environments. Perform capacity planning, firmware upgrades, and version standardization for platform stability and compliance. Support migrations (e.g., iSeries to rSeries) and onboarding of new applications.
-Traffic Management: Configure and optimize virtual servers, pools, monitors, profiles, and iRules.
Develop and troubleshoot iRules and iApps for complex traffic steering and security use cases.
Handle both project onboarding and BAU operational changes following change management processes.
-Documentation & SOPs: Maintain updated documentation for configurations, workflows, and design standards. Create SOPs for recurring tasks like onboarding, failover testing, and certificate renewals.
Conduct knowledge transfer sessions for operations and project teams.
-SSL/TLS & Certificate Management: Implement SSL/TLS offloading and manage client/server-side SSL profiles. Automate certificate deployment and participate in compliance reviews. Integrate Venafi for centralized certificate lifecycle management and enforce PKI governance.

Professional & Technical Skills
-Strong hands-on experience with F5 BIG-IP LTM and GTM platforms.
-Proficiency in traffic management configurations, iRules, and iApps.
-SSL/TLS configuration and certificate lifecycle management.
-Experience with Venafi integration for automation.
-Ability to lead end-to-end design and deployment initiatives.
-Strong collaboration and communication skills for cross-functional teamwork.
-Documentation and process standardization capabilities.

Additional Information
-Minimum 5 years of experience in Network Engineering, Planning, and Deployment Solutions.
-Location: Bengaluru/Pune office.
-Education: 15 years of full-time education required.

15 years full time education

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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