Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Oracle Database Administration (DBA)
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires working closely with users and clients to identify and resolve issues efficiently, whether remotely or onsite. The practitioner follows established procedures and operating models to maintain service stability and ensure high-quality support. Collaboration with various teams and continuous monitoring of system performance are integral parts of the daily routine, contributing to seamless operations and user satisfaction.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with cross-functional groups to streamline support processes and improve response times.
- Mentor junior team members to enhance their technical capabilities and problem-solving skills.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Oracle Database Administration (DBA).
- Experience in managing database performance, backup, recovery, and security.
- Strong knowledge of database installation, configuration, and patching.
- Ability to troubleshoot and resolve complex database issues in a timely manner.
- Familiarity with database monitoring tools and automation scripts.
- Understanding of database replication, clustering, and high availability solutions.

Additional Information:
- The candidate should have minimum 5 years of experience in Oracle Database Administration (DBA).
- This position is based at our Hyderabad office.
- A 15 years full time education is required.

15 years full time education

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