Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Backup and Recovery Systems
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work on various platforms, implementing technology at the operating system-level and performing basic and intermediate level troubleshooting tasks.

Roles & Responsibilities:
- Provide advanced knowledge and technical expertise in Rubrik backup solutions, including configuration and troubleshooting.
- Lead the deployment and integration of Rubrik systems within the organization's IT infrastructure.
- Design and manage backup strategies to ensure data integrity and availability.
- Analyze system performance and recommend improvements for efficiency and reliability.
- Create detailed documentation and conduct training sessions for IT teams on Rubrik systems.
- Work with cross-functional teams to align backup strategies with organizational goals and compliance requirements.
- Keep abreast of Rubrik technology advancements and industry best practices.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Rubrik systems, cloud platforms, and virtualization technologies.
- Proven experience in Rubrik backup solutions and data protection technologies.
- Experience in troubleshooting hardware and software issues.
- Knowledge of server and network configurations.
- Familiarity with operating system-level technology implementation.

Additional Information:
- The candidate should have a minimum of 3 years of experience in Backup and Recovery Systems.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com