Insurance Officer with French

Join an operations team supporting a leading banking organization, where you will manage insurance and banking-related customer requests, review documentation, and communicate with customers in French. The role combines operational processing, case analysis, and customer support while ensuring compliance with established procedures and SLAs.

• Manage and resolve customer requests received through the ticketing system.

• Review and validate customer documentation, ensuring accuracy and compliance with established requirements.

• Communicate with customers via email in French to request additional information or provide updates.

• Process insurance and banking-related cases while adhering to agreed SLAs and internal procedures.

• Escalate complex cases when necessary and adapt to process changes and new workflows.

• French - B2 level | English - B2 level

• Bachelor's Degree

• Minimum 6 months of professional experience

• Ability to follow and consistently apply detailed procedures

• Attention to detail and accuracy when handling documentation and customer information

• Analytical and problem-solving skills

• Ability to manage multiple request types and priorities simultaneously

• Good written communication skills and customer-oriented mindset

• Experience in insurance, banking operations, customer service, or back-office processing environments

• Experience working with ticketing systems and SLA-driven processes

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.