IT Service Management Representative

Project Role : IT Service Management Representative
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : Change Management
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an IT Service Management Representative, a typical day involves overseeing the delivery and smooth operation of IT production systems and services. This role requires continuous monitoring and support to ensure that infrastructure services remain available and reliable. The individual actively manages the service lifecycle, addressing any issues that arise to maintain client satisfaction and mitigate risks associated with service disruptions. Collaboration with various teams to coordinate activities and maintain operational stability is a key aspect of the daily routine.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Coordinate with cross-functional teams to ensure seamless service delivery and operational efficiency.
- Monitor service performance and proactively identify areas for improvement to enhance service quality.
- Assist in documenting processes and maintaining accurate records to support service management activities.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Change Management.
- Strong understanding of IT service management principles and best practices.
- Experience with incident, problem, and change management processes within IT operations.
- Ability to analyze service disruptions and implement corrective actions effectively.
- Familiarity with tools and platforms used for monitoring and managing IT infrastructure services.

Additional Information:
- The candidate should have minimum 2 years of experience in Change Management.
- This position is based at our BDC7A - SEZ office.
- A 15 years full time education is required.

15 years full time education

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com