Junior Customer Service Specialist with German (Hybrid 50/50 from Warsaw) temporary contract

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OtherCustomer Service Specialist

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Quick Summary

Key Responsibilities

Experience in customer service related role. Familiarity with SAP. Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all

Requirements Summary

Hybrid mode of employment (3/2 days onsite weekly from the office located in Warsaw city center). Using foreign language and new technology solutions daily, cooperating with various global Clients.

Technical Tools

OtherCustomer Service Specialist

What We Offer

~1 min read

✓Perform customer service activities related to service and repair requests from the customers over the phone and via e-mail.

✓Review and validate contractual agreements related to the service and repair process.

✓Manage orders and returns activities in SAP.

✓Coordinate the service and repair process by collaborating with internal teams and spare parts vendors.

✓Ensure resolution of queries within the contractual metrics.

The work location for this role may include a mix of working remotely, onsite at a client or in an Accenture office - depending on specific project circumstances.

The position's mode of work

With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

Learn how to handle service and repair requests effectively, gain experience in managing orders and returns, and become proficient in using industry-standard software like SAP.
Develop strong abilities in collaborating with internal teams and external vendors, which will improve your skills in managing complex processes and collaborative problem-solving.
Gain valuable experience in a dynamic work setting where you'll tackle challenges and improve your customer interaction skills.

Fluency in German language (min. C1 level).
Knowledge of English language (min. B2 level).
Well-developed communication skills.
Full time availability, 8 hours daily from Monday to Friday.
Client orientation and stress resistance.
Microsoft Office package knowledge (Excel, Word, PowerPoint).

Nice to Have

~1 min read

Experience in customer service related role.
Familiarity with SAP.

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.
All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.
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Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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