Onsite Service Engineer Analyst

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Service EngineerSkilled Trades & Field Services

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Quick Summary

Key Responsibilities

We are looking for a Workplace Engineer to provide onsite IT support for end users and workplace technologies, with some exposure to network and datacenter smart hands activities.

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Service EngineerSkilled Trades & Field Services

Responsibilities

~1 min read

We are looking for a Workplace Engineer to provide onsite IT support for end users and workplace technologies, with some exposure to network and datacenter smart hands activities. This role is ideal for candidates who already have hands-on IT support experience and want to grow their technical skills in a professional enterprise environment.

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Workplace and End User Support
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Support PCs, laptops, mobile devices, peripherals, and workplace equipment
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Assist with video conferencing systems, monitors, printers, phones, and projectors
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Install, set up, and maintain devices and standard software (Windows, Microsoft 365, iOS)
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Troubleshoot basic hardware, software, and connectivity issues
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Provide friendly, customer focused support to end users
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Support walkup IT desks or kiosks, when required
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Smart Hands and Infrastructure Support
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Provide smart hands support for servers, network devices, and site equipment under remote guidance
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Assist with cabling, patching, and basic rack activities
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Support simple PDU connections following instructions
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Help with basic router and switch installations
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Assist with datacenter related tasks and backup activities
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Asset and Service Management
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Update asset and CMDB records
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Handle tickets and requests in ITSM systems
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Support inventory management and spare parts handling
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Perform device decommissioning and disk wipe tasks
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Follow technical documentation and procedures
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Share feedback to help improve processes and work closely with other teams and vendors

Requirements

~1 min read

A minimum of 2 years of experience in IT support or a similar role
A minimum of 2 years of experience with technical troubleshooting
Driver’s License
High School Diploma or GED

Willingness to learn and develop new skills
Customer oriented, reliable, and organized
Able to work independently with clear instructions
CompTIA A+ or similar certification
Bachelor’s or Technical Degree

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 11/30/2026.

Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here:

Accenture Flex Jobs

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

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