Operations Engineer

Project Role : Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Microsoft Windows Desktop Management
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Operations Engineer, a typical day involves overseeing the smooth functioning of production systems and services, ensuring they meet operational requirements and service agreements. This role requires continuous monitoring, managing delivery processes, and addressing any issues that arise to maintain system stability and performance. The position demands coordination with various teams to uphold service quality and operational efficiency throughout the day.

Job Title: Cross Application Access Support

Key Responsibilities:
Diagnose and resolve complex SCCM/MECM issues including client health failures, software deployment errors, policy non-compliance, and boundary/distribution point problems.
Package, test, and deploy applications via SCCM using MSI, MSIX, App-V, and script-based deployment methods maintain deployment collections and targeting logic.
Troubleshoot Windows 10/11 application failures — including installation errors, compatibility issues, DLL conflicts, registry corruption, and user profile problems — using logs, Event Viewer, Process Monitor, and CMTrace.
1. Provide a dedicated access enablement team to coordinate and accelerate end-user access provisioning and virtual device provisioning.
2. Manage end-to-end onboarding requests, covering account creation, group membership, application access, licensing and system entitlements.
3. Coordinate across the Customer Identity, Infrastructure, Security, Application Support and business teams to resolve access dependencies and bottlenecks.
4. Prioritize and expedite access requests for critical users, business-critical roles and time-sensitive onboarding activity.
6. Validate user readiness by confirming that the required systems, applications, shared drives, collaboration tools and business applications are accessible.
7. Perform issue resolution and escalation management for provisioning failures, approval delays and access-related incidents.

Shift Details:
24*7 shift
RTO- 3 days office presence

Additional Information:
- The candidate should have minimum 5 years of experience in Microsoft Windows Desktop Management.
- This position is based at our Pune office.
- A 15 years full time education is required.

15 years full time education

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