Operations Engineer

Project Role : Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Dynatrace Administration
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Operations Engineer, a typical day involves overseeing the smooth functioning of production systems and services, ensuring they meet operational requirements and service agreements. This role requires continuous monitoring, managing system performance, and coordinating with various teams to maintain service reliability. The position demands proactive identification and resolution of operational issues to support uninterrupted service delivery and optimize system availability. Collaboration with stakeholders to align operational activities with business needs is a key aspect of the daily routine.

Role Summary:
We are seeking an experienced Enterprise Monitoring Lead with deep expertise in Dynatrace and a broad background in enterprise monitoring tools, ITSM integrations, and AI-driven observability platforms. The ideal candidate will serve as the primary technical authority on monitoring operations, leading a team of engineers, coaching them on best practices, and acting as the critical bridge between client stakeholders and the monitoring operations function. The role demands exceptional leadership, hands-on technical depth across multiple monitoring toolsets, and the ability to drive continuous improvement across the observability landscape.

Job Title: Enterprise Monitoring Lead

Certification: Dynatrace Administration Professional (DAP)

Experience: Minimum 3–4 years of hands-on experience with Dynatrace across OneAgent deployment, full-stack monitoring, and AIOps.

Modules: Proficiency in Dynatrace modules:
– Real User Monitoring (RUM) & Synthetic Monitoring
– Application Performance Monitoring (APM) & Distributed Tracing
– Infrastructure & Cloud Monitoring (AWS, Azure, GCP)
– Log Management and Analytics
– Network Performance Monitoring (NPM)
- Ability to define and implement Dynatrace Role-Based Access Control (RBAC) aligned to client security policies.
- Experience in Dynatrace Environment administration, tenant configuration, and SaaS/Managed platform management.
- Upgrades: Hands-on experience with Dynatrace upgrades, patching, and version lifecycle management.

Shift Details:
24*7 Rotational Shifts & Weekend On-Call Support
RTO- 3 days office presence

Additional Information:
- The candidate should have minimum 7.5 years of experience in Dynatrace Administration.
- This position is based at our Pune office.
- A 15 years full time education is required.

15 years full time education

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com