Operations Engineer

Project Role : Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Operations Engineer, a typical day involves overseeing the smooth functioning of production systems and services, ensuring they meet operational requirements and service agreements. This role requires continuous monitoring, managing delivery processes, and addressing any issues that arise to maintain system reliability and performance. The position demands coordination with various teams to uphold service standards and support operational excellence throughout the day.

Job Title: F5 Load Balancer (GTM) SME

Key Responsibilities:
- Monitor, maintain, troubleshoot F5 BIG-IP environment. 2nd level support for load balancer issues. Escalate complex problems to L3.
- Monitor F5 BIG-IP health, alerts, traffic stats
- Handle tickets: pool member down, VIP unreachable, SSL cert expiry
- Enable/disable pool members during maintenance
- Document incidents, resolutions in ticketing tool
- Create runbooks for standard procedures
- Create runbook for change activities , OS upgrade and solution planning.
- Create and Represent the change to the Architect/Engineering team and get it approve for the deployment
- Coordinate planned changes with change mgmt team

Technical Experience:
-F5 BIG-IP knowledge (Virtual Servers, Pools, Nodes, Monitors)
- Design and administration of F5 BIG-IP DNS (formerly GTM).
- Global application traffic distribution across data centres, regions and cloud environments.
- DNS Wide IPs, pools, virtual servers and GTM/DNS topology configuration.
- GSLB (Global Server Load Balancing) implementation.
- Administration and architecture of F5 BIG-IP Local Traffic Manager (LTM).
- Virtual Server, Pool, Pool Member and Node configuration.
- Advanced iRules and traffic-management policies.
- L4/L7 load balancing and application traffic management.
- SSL/TLS offloading, re-encryption and certificate management.
- Understand HTTP/HTTPS, TCP/UDP, DNS
- Read traffic logs, identify errors (503, 502, connection reset)
- Basic Linux/CLI comfort
- Ticketing tool use (ServiceNow/Jira)

Professional Attributes:
-F5 Certified BIG-IP Administrator (101/201)
- SSL/TLS cert management
- SNAT, NAT concepts

Shift Details:
24*7 shift
RTO- 3 days office presence

Additional Information:
- The candidate should have minimum 5 years of experience in Network Infrastructures.
- This position is based at our Pune office.
- A 15 years full time education is required.

15 years full time education

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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