Oracle Field Service Technical Designer

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OtherTechnical Designer

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Quick Summary

Key Responsibilities

Minimum of 3 years of working on Oracle Field Service Cloud solution application. Minimum 3 years of work experience working as a Technical Designer on an Oracle Field Service Cloud implementation.

Technical Tools

OtherTechnical Designer

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Over 500,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at http://www.accenture.com/.

A transformation-focused Oracle OFS Consultant who helps utilities clients modernize field service operations and deliver measurable business value. You combine hands-on Oracle Field Service experience with strong consulting, communication, and scrum delivery skills. You are comfortable partnering across business, technology, client, product, testing, training, and offshore teams to align priorities, solve complex problems, and guide users through new ways of working. You bring practical knowledge of OFS configuration and adoption, and you know how to translate operational needs into scalable solutions that improve workforce productivity, customer experience, and service execution.

Support Oracle OFS transformation programs for utilities clients, including field service process redesign, solution configuration, testing, training, deployment, and post-go-live adoption.
Review and understand the acceptance criteria and solution design provided in the Features.
Create Technical Design documents to satisfy the Feature Acceptance Criteria and aligned with the solution design.
Walk through technical design documents with the Developers.
Communicate technical solution and progress to different cross-functional teams.
Ensure that developed code is in line with the technical specifications and ensure high quality deliverables.
Analyze and triage defects to recommend fixes.
Define unit test cases that cover important business scenarios.
Configure and extend Oracle Utilities products to meet requirements.
Work closely with the Business and Functional Designers to ensure the technical solution align with the solution approach.
Lead and coach Developers in the team by imparting knowledge and managing their performance.
Analyze functional, technical, and integration requirements across scheduling, dispatch, mobile workforce, routing, capacity, and field execution processes.
Support execution of cutover activities, deployment readiness, change enablement, and stakeholder communications for OFS releases.

Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.

Requirements

~1 min read

Minimum of 3 years of working on Oracle Field Service Cloud solution application.
Minimum 3 years of work experience working as a Technical Designer on an Oracle Field Service Cloud implementation.
Minimum 3 years of work experience with Configuration Tools components and Java / Groovy.
Minimum of 2 years of experience working with field service operations, dispatch management, scheduling optimization, or related areas.
Experience collaborating across cross-functional business, technology, integration, testing, training, client, and offshore teams.
Bachelor's Degree or equivalent (6 years) work experience. If an Associate's Degree, 3 years of work experience is required.

Nice to Have

~1 min read

You have experience with Oracle Fusion Field Service, or broader Oracle Utilities application ecosystem.
You have a Scrum Master, SAFe, Agile, or Oracle certification.
You have experience in utilities operations, field workforce optimization, dispatch, scheduling, routing, mobile workforce, or capacity management.

What We Offer

~4 min read

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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