RRN00017078 - Application Tech Support Practitioner

THE WORK: Join us in creating a supportive environment where you can build knowledge and participate in problem-solving discussions. You will have the opportunity to engage with various aspects of Service Desk Management, contributing to the seamless operation of our services. We are excited to welcome individuals who are eager to learn and grow in this dynamic field. Your journey starts here, and we look forward to seeing the impact you will make! Assist in ensuring production systems are available and operating as defined in Service Level Agreements. Support the resolution of incidents and outages, facilitating effective communication throughout the process. Contribute to the restoration of service in the production environment and assist in establishing disaster recovery procedures. HERE'S WHAT YOU WILL NEED: Beginner proficiency in Service Desk Management. Bachelor's Degree in relevant field of studies. It is advantageous to have prior experience in relevant related skills. BONUS POINTS IF YOU HAVE: Intermediate proficiency in Customer Service. Beginner proficiency in Technical Support. Advanced proficiency in Problem Solving. Intermediate proficiency in Communication Skills. Beginner proficiency in Data Analysis.

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com