Salesforce Agentforce Consultants

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Overview

About the Role We are building a pipeline of talented Salesforce Agentforce Consultants and Service Designers to support upcoming opportunities across our Salesforce and AI transformation programs.

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About the Role

~1 min read

We are building a pipeline of talented Salesforce Agentforce Consultants and Service Designers to support upcoming opportunities across our Salesforce and AI transformation programs.

This role sits at the intersection of AI, customer experience, and Salesforce delivery, focusing on designing and implementing intelligent, scalable, and user-centric solutions using Salesforce Agentforce.

Responsibilities

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Design and deliver AI-powered Agentforce solutions and customer journeys
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Work closely with stakeholders to gather requirements and translate them into scalable solution designs
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Lead journey mapping and process design workshops, shaping customer experience outcomes
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Design AI workflows, prompts, and conversational experiences
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Create key delivery artefacts (process maps, user stories, high-level designs)
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Collaborate with product owners, developers, and AI teams to deliver integrated solutions
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Support testing, UAT, and ongoing optimisation of deployed solutions
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Build strong client relationships and contribute to successful project delivery

Experience working across Salesforce platforms (Service Cloud, Experience Cloud, Data Cloud, etc.)
Strong stakeholder management and communication skills
Experience in solution design, business analysis, or consulting roles
Ability to translate business needs into practical, scalable solutions
Understanding or exposure to AI / GenAI / LLM concepts

Nice to Have

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Experience with Agentforce, conversational design, or AI assistants
Financial Services industry experience
Knowledge of integrations (e.g. MuleSoft, ETL tools)
Experience with SQL, JavaScript, or HTML
Salesforce certifications

#LI-GM

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

At Accenture, our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work.

As part of our talent strategy, we hire and develop people who have different backgrounds, different perspectives and different lived experiences. These differences ensure that we have and attract the cognitive diversity to deliver a variety of perspectives, observations and insights which are essential to drive the innovation needed to reinvent, and we hold our leaders accountable for ensuring we have the most innovative and talented people in our industry.

We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email exectalent@accenture.com and cite the relevant Job Number, or contact us on +61 2 9005 5000.

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