Salesforce Field Service Lead (UK & Ireland)

Accelerate your career in a dynamic and innovative digital marketing agency that’s redefining how organizations in  Salesforce Business Group connect with stakeholders and deliver value.

Join Accenture Song, a fast-growing division dedicated to crafting transformative digital experiences at scale. Help leading organizations thrive by combining creativity, data-driven insights, and cutting-edge technology. Grow alongside our global network of talent, and help drive impactful change for some of the world’s most mission-driven institutions. 

Accenture has established a global commitment to Salesforce called the Salesforce Business Group (SFBG); a focused executive-level effort between Salesforce and Accenture, to turbo-charge our joint business and deliver outstanding customer experiences for our clients. You will be part of an exciting environment – we have the energy and pace of a start-up, merged with the stability of a well- established Salesforce capability

(Accenture has been delivering Salesforce-powered transformation for over 15 years).

You will shape Field Service strategy, support major transformation programmes, and act as a go‑to authority for Salesforce Field Service across pre‑sales, discovery, design, and delivery.

• Own and lead the Salesforce Field Service proposition for the UK & Ireland market, acting as the senior point of expertise across engagements 

• Set standards and best practice for Field Service discovery, solution design, and delivery approach 

• Provide senior Field Service input into bids and pursuits, including solution shaping, effort estimation, staffing models, and commercial diligence 

• Partner closely with sales, solution architecture, and delivery leadership to ensure propositions are credible, scalable, and value‑led 

• Act as a trusted advisor to senior client stakeholders, helping them define practical, outcome‑focused Field Service roadmaps aligned to business value rather than technology alone 

• Challenge assumptions, manage delivery risk, and guide clients on realistic MVPs, phasing, and integration complexity in Field Service transformations

• Lead or assure Field Service discovery and blueprint phases, covering operating model, process, data, integration, and platform architecture 

• Ensure solutions leverage Salesforce Field Service capabilities appropriately, balancing configuration vs. customisation and avoiding unnecessary technical debt 

• Provide senior SME oversight during delivery phases, supporting teams with design decisions, delivery planning, and risk management 

• Mentor and support architects, delivery leads, and consultants within the Field Service capability, helping build long‑term organisational depth

• Work closely with Salesforce and internal centres of excellence to stay aligned with product roadmap, emerging capabilities, and industry accelerators 

• Deep expertise in Salesforce Field Service, including discovery, design, and large‑scale implementation

• Proven experience operating as a senior SME and trusted advisor on complex Field Service or asset‑centric transformations

• Strong background in pre‑sales solutioning, including estimation, pricing input, and delivery shaping

• Ability to bridge business outcomes and technical architecture, influencing both executives and delivery teams

• Experience working across onshore/offshore delivery models

• Experience in utilities, resources, infrastructure, or other field‑force‑heavy industries

• Exposure to large‑scale integrations (e.g. ERP, asset management, workforce management)

• Thought leadership or contribution to Field Service propositions, assets, or alliance materials

Our Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits. These include perks such as:

• Up to 30 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice.

• Family-friendly and flexible work policies.

• Attractive pension plan with financial wellbeing support and resources.

• Private healthcare insurance plan and Mental Wellbeing support.

• Employee Assistance Programme, Career Development and Counselling.

• A range of generous Parental Leave offerings.
   

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the outstanding services we are known for.

Please note that with all our roles, you should expect some in-person time for collaboration, learning and building rapport with clients, peers, leaders and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

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Visit us at www.accenture.com 

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.