Salesforce Service Cloud Consultant/Analyst - Song (GN)

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest?

Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting’s Global Network Song practice where we drive innovation and deliver value by crafting tailored digital strategies for some of the world’s most successful organizations. Our focus spans marketing, commerce & sales and service functions, supporting transformative strategies that boost business performance, enhance customer experience, and foster long-lasting relationships. 

• Plan, design, and deliver customer interaction solutions across IVR, web, email, chat, SMS, and social media channels.

• Provide consulting support on Salesforce projects, including design sessions, requirement gathering, and solution alignment.

• Present demos to stakeholders and collaborate with implementation teams on delivery tasks.

• Apply industry expertise to implement tailored Salesforce solutions and support business case development.

• Challenging job in a dynamic, professional, international and multicultural environment.

• Opportunity to gain exceptional skills, knowledge and experience on large scale international projects.

• Stay current with intensive training and maintain updated CCaaS certifications.

• 2+ years of experience in Salesforce Service Cloud implementations within Consulting (preferred) and/or other industry.

• Solid knowledge and direct experience in leading transformative changes in digital customer service, customer experience design.

• Effective communication skills, strong analytical abilities and problem-solving skills are required.

• Must have strong business & data analytics/excel skills and presentation skills.

• At least one Salesforce certification is preferred.

• Knowledge of Contact Center as a Service (CCaaS) platforms such as Salesforce Service Cloud, AWS Connect, Genesys Cloud, Nice CXOne, Sprinklr  and Microsoft Dynamics 365 Customer Service.

• Proven ability to work creatively and analytically in a problem-solving environment.

• Excellent German communication skills (written & spoken).

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.

Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

Clicking apply I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes, and that it is a data controller within the meaning of GDPR. More information about Accenture (and if necessary also its representative) can be found here:

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.