Senior Business Analyst - Newcastle

You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways.

If you’re looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job.

We are seeking a Technically orientated Senior Business Analysts to join our expanding Business Analysis community in Newcastle, working at the centre of modern software delivery. You’ll act as a trusted bridge between business stakeholders and technical teams, bringing clarity to complex problems and turning business needs into well‑defined, deliverable requirements & designs. By collaborating closely with stakeholders and delivery teams, you’ll help ensure solutions are user‑focused, technically feasible, and aligned to strategic business goals—making a tangible impact from discovery through to product launch.

As a Senior Business Analyst, you will:

• Lead discovery activities by helping define problems, exploring solution options, and assessing feasibility, risks, and dependencies.

• Bridge the gap between business and technology, taking ownership of process analysis and shaping fit‑for‑purpose transformational solutions.

• Provide reviews, coaching, and quality assurance for business analysis outputs produced by other team members, promoting consistent standards and best practices.

• Lead functional & non-functional requirements identification and elicitation, managing stakeholders and taking customers on the journey from problem definition to solution agreement.

• Integrate closely with business and technology teams to create and maintain a holistic vision of the solution that enables successful delivery.

• Own the production of high‑quality analysis and design artefacts, including functional designs, process flows, sequence diagrams, business rules, and prioritised product backlog items.

• Analyse and interpret data to present clear options, trade‑offs, and evidence‑based recommendations that support senior stakeholder decision‑making.

• Lead complex business impact assessments across multiple streams, clearly articulating change implications and dependencies.

• Provide assurance on scope, requirements, and solution alignment, identifying gaps or risks early and supporting governance and assurance processes as needed.

• Plan and coordinate business readiness activities for large‑scale implementations, ensuring operational readiness for the target operating model.

• Lead business change activities, including defining communication strategies and designing training approaches to support adoption.

• Work closely with solution and technical architects to shape cohesive, integrated solutions to customer problems.

• Actively facilitate Agile ceremonies and support backlog prioritisation aligned to value, risk, and delivery dependencies.

• Proactively identify, communicate, and manage technical constraints, risks, and dependencies.

• Demonstrate strong understanding of system integration, APIs, and data considerations, translating technical concepts for non‑technical stakeholders.

• Operate independently in a high‑impact, customer‑facing role, providing direction, assurance, and thought leadership within the delivery team.

• Lead and shape the adoption of AI‑enabled solutions that support improved outcomes for clients.

• Strategically drive AI‑led efficiencies across delivery practices, influencing ways of working, standards, and continuous improvement.

• Strong and proven business analysis capability across requirements elicitation, analysis, documentation, validation, and management.

• Ability to independently understand complex business problems and lead the translation of business needs into high‑quality requirements and solution designs.

• Extensive experience producing and assuring business analysis artefacts including user stories, functional and non‑functional requirements, process models, business rules, and data specifications.

• Confident application of structured analysis and solution design techniques (e.g. UML, BPMN, process modelling, and business impact assessment) to complex change initiatives.

• Strong analytical skills, with experience using data to shape recommendations, validate requirements, and influence decision‑making.

• Proven ability to manage and influence senior stakeholders, facilitating alignment across business and technology teams.

• Extensive experience leading business impact assessments and clearly articulating change impacts, dependencies, and risks.

• Experience leading, coaching, and/or mentoring other business analysts, setting clear direction, assuring quality of outcomes, and supporting capability development within the team.

• Strong experience operating within Agile (Scrum/Kanban) and/or Waterfall delivery environments, shaping analysis approaches to suit delivery context.

• Ability to lead backlog refinement and prioritisation activities, ensuring alignment to value, risk, and delivery dependencies.

• Experience providing direction and support across testing phases, including complex defect triage and resolution.

• Confident use of tools such as JIRA, Confluence, Visio, and Excel to drive analysis, reporting, and delivery outcomes.

• Significant experience delivering technology‑enabled or digital transformation programmes, ideally within large‑scale or regulated environments (e.g. Public Sector).

• Strong understanding of system integration, APIs, and data considerations, with the ability to translate technical concepts for non‑technical audiences.

• Experience working with enterprise platforms or cloud technologies (e.g. AWS, Azure, Salesforce).

• Experience collaborating with UX and service design teams, including use of wireframing and prototyping tools.

• Demonstrated ability to apply emerging technologies (e.g. GenAI) to business problems in a pragmatic, value‑led way.

• Demonstrated the understanding of how AI can transform businesses and solutions

• Experience supporting benefits realisation and embedding change into live operational environments.

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.