Service Delivery Operations Lead

Project Role : Service Delivery Operations Lead
Project Role Description : Manage end-to-end operations for client deals and delivery capabilities for a complex offering. Own service quality, cost, and leadership of delivery teams. Contribute to solution development, growth and sales.
Must have skills : Service Delivery
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Service Delivery Operations Lead, a typical day involves overseeing the comprehensive management of client engagements and delivery functions within a multifaceted service environment. This role requires continuous coordination to ensure seamless operational flow, maintaining high standards of service quality and cost efficiency. The position also involves guiding delivery teams with a focus on leadership and strategic growth, while actively participating in the development of innovative solutions and supporting business expansion efforts through collaboration with various stakeholders.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Lead initiatives to enhance operational processes and improve service delivery outcomes.
- Foster a collaborative environment that encourages knowledge sharing and continuous improvement.
- Support junior team members by providing guidance and facilitating their professional development.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Service Delivery.
- Strong leadership and team management capabilities to drive performance and achieve operational goals.
- Excellent communication and interpersonal skills to effectively engage with diverse teams and clients.
- Ability to analyze complex operational challenges and develop practical, scalable solutions.
- Experience in managing service quality, cost control, and delivery excellence within client-focused environments.
- Skilled in coordinating cross-functional teams and aligning efforts towards common objectives.

Additional Information:
- The candidate should have minimum 7 years of experience in Service Delivery.
- This position is based at our BDC7A - SEZ location.
- A 15 years full time education is required.

15 years full time education

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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