Support Engineer (DevEx & Tooling)

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Customer SupportSupport Engineer

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Quick Summary

Key Responsibilities

Review and update documentation and announcements on Gateway, Confluence, and Word Respond to support requests in Jira and Slack Configure Jira Cloud projects (issue types, workflows, screens,

Requirements Summary

Able to start within 1-2 months in Lithuania Hands-on experience administering either Atlassian Cloud or GitHub in a mid-to-large engineering org Strong understanding of access control, audit logging,

Technical Tools

Customer SupportSupport Engineer

Working in partnership with Administrators in the AppAdmin team, manage the configuration and administration of Atlassian Cloud, GitHub, and Slack and work on optimization activities to support an improved developer experience.

Responsibilities

~1 min read

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Review and update documentation and announcements on Gateway, Confluence, and Word
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Respond to support requests in Jira and Slack
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Configure Jira Cloud projects (issue types, workflows, screens, schemes)
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Set up project roles, permissions, and user access (including sensitive projects/fields)
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Create and maintain Jira Cloud automation rules
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Configure and update workflows and their associations with schemes
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Support Jira Service Management pilots, assessments, toolkit migration, and Assets/Objects configuration
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Collaborate with Atlassian Fast Shift team on onboarding
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Support plugin/macro phase‑out and manage app licensing/permissions
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Provide onboarding and offboarding support to users
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Request security and legal clearance for integrations
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Identify and improve gaps in admin processes
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Maintain static JSON repositories and provide metrics on cleanup/admin performance
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Manage issue migrations (CSV, Cloud Migration Assistant)
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Configure email notifications and templates
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Troubleshoot app issues, user problems, and on‑premise bugs where needed
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Monitor system performance and logs
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Audit user activity, permission changes, and system usage

Requirements

~1 min read

Able to start within 1-2 months in Lithuania
Hands-on experience administering either Atlassian Cloud or GitHub in a mid-to-large engineering org
Strong understanding of access control, audit logging, and compliance requirements
Detail-oriented with a passion for clean, scalable configurations and documentation
Customer friendly attitude and experience with training users
Collaborative attitude and ability to work with the team
Experience with, or willingness to learn scripting and automation
Proactive attitude

Familiarity with scripting and automation (e.g., Python, JSON, HTML, AWS, GitHub Actions, Atlassian REST APIs)
Familiarity with standardized agile ways of working and scrum
Knowledge of scaling systems and processes

What We Offer

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✓By joining Accenture, you make business contacts with customers from all over the world.

✓Hybrid work model: flexible hours with the possibility to combine office and remote work.

✓You will get once-in-a-lifetime experience working with the most passionate IT geeks.

✓You will learn more every day knowing that the Accenture DevOps community will help you achieve this goal. We invest in classroom and virtual trainings, certifications and even more.

✓You will be part of the DevOps community, use the latest DevOps practices and tools on real projects.

✓Salary €3300 - 4700 EUR gross. Salary directly related to experience, knowledge level and individual's performance.

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.