Technical Lead

The work we do matters

CyberCX, part of Accenture, protects and defends our customers and communities by providing the most comprehensive range of cyber security professional services in the region.

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We are looking for a highly experienced Technical Lead Network Security to join our Managed Security Engineering team.

This is a senior, hands on engineering role for someone who is comfortable being the technical escalation point across complex enterprise customer environments. You will work heavily across Fortinet and Palo Alto, with responsibility spanning troubleshooting, incident leadership, design, optimisation, change delivery and ongoing service improvement.

The role goes beyond keeping firewalls operational. You will be expected to understand the wider network underneath the security stack, build credibility with customers, identify where environments can be improved and help turn reactive managed services into more proactive engineering outcomes.

You will also provide technical guidance to other engineers, support major incidents and act as a trusted technical advisor to customers.

Act as a senior technical escalation point across complex network security environments

Provide advanced support and troubleshooting across Fortinet and Palo Alto platforms

Investigate and resolve complex issues involving:

• →firewall policy
• →NAT
• →VPN and IPsec
• →routing
• →HA and failover
• →SD-WAN
• →connectivity and traffic flow
• →Lead or support major P1/P2 incidents, including technical coordination, restoration, root cause analysis and post-incident improvement
• →Manage and troubleshoot centrally managed environments using tools such as FortiManager and Panorama
• →Review existing customer environments, identify technical risks, gaps and areas for improvement
• →Develop practical recommendations and improvement plans for customers
• →Contribute to network security architecture, design and implementation activities
• →Perform advanced configuration, upgrades, patching and optimisation across production environments
• →Support customer change processes and ensure changes are well planned, tested and documented
• →Troubleshoot across the wider network stack, including routing, switching and application connectivity
• →Work with technologies such as BGP, OSPF, VPNs, load balancing and enterprise networking
• →Contribute to automation and operational improvement using tools such as Ansible, Terraform or scripting where appropriate
• →Mentor and support engineers, helping build troubleshooting capability and technical confidence across the team
• →Build strong customer relationships and act as a trusted technical advisor
• →Help move services from reactive support towards proactive improvement and engineering

We are looking for someone with strong production experience across enterprise network security environments.

You will ideally bring:

• Deep hands-on experience with Fortinet / FortiGate
• Strong hands-on experience with Palo Alto Networks
• Experience with FortiManager and/or Panorama
• Strong understanding of:
• routing and switching
• BGP and OSPF
• NAT
• VPN / IPsec
• HA and failover
• SD-WAN
• firewall policy and traffic flow
• Strong troubleshooting capability across complex network and security incidents
• Experience working with large, live production environments
• Experience leading or playing a key technical role during major incidents
• Ability to troubleshoot issues end-to-end rather than looking only at the firewall
• Experience working across managed services, consulting, enterprise or multi-customer environments
• Strong change management and production support discipline
• Ability to assess an unfamiliar environment and identify technical risks and improvement opportunities
• Experience communicating technical recommendations clearly to customers and stakeholders
• Confidence mentoring and supporting other engineers
• Experience with load balancing technologies such as F5 would be beneficial
• Exposure to automation using Ansible, Terraform, Python, PowerShell or similar would be advantageous
• Exposure to cloud networking across Azure and/or AWS would be beneficial

At Accenture, our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work. 

As part of our talent strategy, we hire and develop people who have different backgrounds, different perspectives and different lived experiences. These differences ensure that we have and attract the cognitive diversity to deliver a variety of perspectives, observations and insights which are essential to drive the innovation needed to reinvent, and we hold our leaders accountable for ensuring we have the most innovative and talented people in our industry.

 
We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email exectalent@accenture.com and cite the relevant Job Number, or contact us on +61 2 9005 5000.

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