Technology Support Engineer

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Linux Operations, Linux, Cloud Infrastructure, Server Virtualization Tools
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your typical day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. You will also collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and enhanced service delivery.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the development and maintenance of operational documentation to ensure clarity and consistency.
- Engage in continuous learning and skill enhancement to stay updated with industry trends and technologies.
- Monitor and evaluate the performance of systems and applications to ensure optimal functionality.

Professional & Technical Skills:
- Must to have skills: Proficiency in Infrastructure Service Management.
- Good To Have Skills: Experience with Business Technology, End User & Data center IT Asset Management, Desktop Transformation.
- Strong understanding of IT service management frameworks.
- Experience with incident management and problem resolution processes.
- Familiarity with cloud infrastructure and virtualization technologies.
- good knowledge over Linux environment, Redhat, Ubuntu and SUSE Linux
- working on Linux OS upgrade, Patching and troubleshooting.
- working on Vulnerability remediations on Linux OS.
- Knowledge on Windows Servers OS and Hyper-V environment
- knowledge on cloud environments like Azure, Kubernetes, Ansible, and container technologies
- Business application support


Additional Information:
- The candidate should have minimum 3 years of experience in Linux Operations.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com