Technology Support Engineer

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Program Project Management
Good to have skills : Service Delivery
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Technology Support Engineer, you will engage in resolving incidents and problems across various business system components, ensuring operational stability throughout the organization. Your typical day will involve creating and implementing Requests for Change, updating knowledge base articles to facilitate effective troubleshooting, and collaborating with vendors to assist service management teams in issue analysis and resolution. This role requires a proactive approach to problem-solving and a commitment to maintaining high service standards.

Roles & Responsibilities:
- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate training sessions for junior team members to enhance their skills and knowledge.
- Monitor and report on team performance metrics to identify areas for improvement.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Program Project Management.
- Good To Have Skills: Experience with Service Delivery.
- Strong understanding of incident management processes and methodologies.
- Experience in creating and managing Requests for Change effectively.
- Proficient in collaborating with cross-functional teams to resolve complex issues.

Additional Information:
- The candidate should have minimum 7.5 years of experience in Program Project Management.
- This position is based at our Gurugram office.
- A 15 years full time education is required.

15 years full time education

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com