Technology Support Engineer

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
We are seeking an experienced F5 GTM & LTM Engineer with strong expertise in application delivery, load balancing, DNS traffic management, and security solutions using F5 BIG-IP platforms. The candidate will be responsible for design, implementation, migration, troubleshooting, optimization, and operational support of enterprise F5 infrastructure including LTM, GTM/DNS, SSL offloading, high availability, and traffic engineering across enterprise and cloud environments.
Roles & Responsibilities:
Design, deploy, configure, and support F5 BIG-IP LTM, F5 BIG-IP GTM/DNS, High Availability (HA) environments.
Configure and manage Virtual Servers, Pools and pool members, Health monitors, SNAT/NAT, SSL, TCP profiles and irules.
Implement global traffic management solutions using GTM/DNS.
Configure Wide IPs, DNS listeners, load balancing, custom health monitors, and GTM pools.
Perform URL redirection and traffic steering using iRules and GTM policies.
Manage SSL offloading, SSL bridging, and certificate lifecycle management.
Troubleshoot Application availability issues, SSL handshake failures, DNS resolution problems, Traffic routing issues & High latency and failover issues.
Configure and maintain One-arm and two-arm deployments, Routed and transparent modes & VLANs and trunk interfaces.
Support application onboarding and cloud migration activities.
Implement security hardening and best practices on F5 appliances.
Perform software upgrades, UCS backups/restores, and license management.
Work with network, security, server, and application teams during deployments and incidents.
Automate operational tasks using APIs, Ansible, Terraform, or scripting.
Prepare SOPs, architecture diagrams, RCA documents, and operational documentation.
Professional & Technical Skills:
F5 Technologies
Strong hands-on experience with:
o F5 BIG-IP LTM
o F5 BIG-IP GTM/DNS.
LTM Expertise
Virtual servers
Load balancing methods
Persistence profiles
SNAT AutoMap vs SNAT pools
SSL offloading and bridging
TCP/HTTP profiles
Health monitors
iRules and traffic policies
One-arm vs two-arm deployments
Routed mode configurations
GTM Expertise
Wide IPs
GTM pools
DNS listeners
Topology load balancing
DNS persistence
Delegation and DNS integration
Data centre failover
LDNS concepts
DNS Express basics
Certifications (Required/Preferred):
F5 Certified BIG-IP Administrator (F5-CA)
F5 Certified Technology Specialist (CTS-LTM / CTS-DNS)
AWS/Azure/GCP certifications
CCNA/CCNP

Additional Information:
The candidate should have minimum 8-12 years of experience in Big IP F5 GTM/LTM Operations Support and deployment.
This position is based at our Bangaluru/Hyderabad office.
A 15-year full-time education is required.
Flexible working in client time zone.

15 years full time education

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com