Technology Support Engineer

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : End User & Data center IT Asset Mgmt
Good to have skills : ServiceNow Software Asset Management (SAM)
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an expert in the field of Software Asset Management you con
tribute to Kuehne + Nagel s global software license compliance.

Roles & Responsibilities:
-Support the expansion and optimization of the global Software Asset Management organization.
-Create awareness and promote compliant software usage within the organization.
- Provide consultancy to consumers of software and IT support staff for their change management process.
- Regular generation of reports to ensure and improve data quality in close collaboration with stakeholders
- Regular monitoring, assessment and improvement of software compliance related data and KPIs
- Trend analysis and benchmarking of KPIs
- Identification and analysis of additional data sources contributing to higher data quality and transparency
- Close collaboration with the Product Owner of the SAM
-Data Warehouse to define requirements for further development of its functionality and usefulness

Professional & Technical Skills:
-Academic degree, ideally in business informatics, IT management or software asset management skills acquired through a qualified apprenticeship or training
- Experience in accounting, procurement or supplier management
- Experience with the application of ITIL processes
- High service orientation, team-oriented work style and good communication skills
- Cost awareness and creativity to identify optimization po
tential
- Excellent English skills, written and verbal
- Good MS-Office skills Excel and Powerpoint in particular Resilience and flexibility

Additional Information:
- The candidate should have minimum 5 years of experience in End User & Data center IT Asset Mgmt.
- This position is based at our Chennai office.
- A 15 years full time education is required.

15 years full time education

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com