Trust and Safety Associate - NCII - English (CL12) - Additional Languages Preferred

• Review, classify and/or remove, work with, view, or proactively engage with content according to client guidelines, using specific tools and channels

• Understand and remain updated on changing client policies and guidelines Stay up-to date with industry trends, identified generative AI shortcomings and advancements in content moderation and/or responsible AI regulations, governance, policy, and consulting work.

• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team

• Develop and execute prompt strategies to interrogate large language models on various topics related to responsible AI, including medical advice, legal advice, and other sensitive areas.

• Analyze the model's responses for appropriateness, inappropriateness, refusal to answer, or appending disclaimers to the response according to client definitions and guidance.

• Collaborate with other team members to create a comprehensive understanding of responsible AI issues based on a model's responses.

• Contribute to the development of best practices and guidelines for content moderation and responsible AI governance and policy.

• Manage projects related to responsible AI, including setting goals, defining timelines, and ensuring project deliverables are met.

• Serve as an advocate for the user community Participate in process improvement initiatives that improve quality and efficiency of work

• Participate in continuous training programs and workgroup discussions for optimal development in the role

• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe

• Participate in team meetings, provide feedback, and contribute to the overall success of the consulting team

Basic Qualifications & Skills Needed

• Bachelor's degree in Computer Science, Business, or English

• Minimum of 3 years of experience in content moderation and/or responsible AI governance, policy, and consulting work.

• Demonstrated ability to jailbreak large language models and create effective prompts for interrogation (RAI specific roles).

• Over 18 years of age

Preferred Qualifications

• Deep familiarity and passion for responsible AI, the internet, internet platforms, and internet culture

• Ability to work well individually and as part of a team

• Ability to work differing rotations/shifts and non-standard work hours

• Flexibility in meeting changing business needs in a fast-paced environment

• Commitment to quality, efficiency, and effectiveness

• Previous business process outsourcing, customer service, or content moderation experience is a plus

• Master's degree or Ph.D. in Computer Science, Artificial Intelligence, or a related field.

• Experience working with large language models such as GPT-3, BERT, or T5.

• Familiarity with programming languages like Python, Java, or C++ for integrating AI applications, and performing API requests.

• Knowledge of machine learning algorithms and their applications in responsible AI • Experience in consulting or working with clients from various industries to address responsible AI challenges.

• Strong network within the content moderations and/or responsible AI community and a track record of collaborating on interdisciplinary projects.

**Kindly be informed that sponsorship is not available for this position. A valid Full-time work permit is mandatory for us to proceed with your application.**

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion and/or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity. 

We are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible, inclusive, open, and welcoming workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace. 

 All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.  

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities

We are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible, inclusive, open and welcoming workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace”. 

“Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at accessIErecruitment@accenture.com.

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