Trust & Safety Associate (Tagalog Speaker)

mid

OtherSafety Associate

1 views0 saves0 applied

Apply Now

Quick Summary

Overview

In this role, you will be responsible for reviewing online content to ensure it complies with policy. Training will be provided, so if you are detail-oriented and eager to learn,

Technical Tools

OtherSafety Associate

In this role, you will be responsible for reviewing online content to ensure it complies with policy. Training will be provided, so if you are detail-oriented and eager to learn, we would be glad to hear from you!

Kindly note that this opportunity is currently open to Malaysian citizens or individuals with valid working rights in Malaysia.

Please read below for the detailed role description.

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.

Responsibilities

~1 min read

→
Review, classify and/or remove content according to client guidelines, using specific tools and channels
→
Understand and remain updated on changing client policies and guidelines
→
Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
→
Serve as an advocate for the user community
→
Participate in process improvement initiatives that improve quality and efficiency of work
→
Participate in continuous training programs and workgroup discussions for optimal development in the role
→
Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe

Requirements

~1 min read

Strong coping, emotional resilience, and stress-management skills
Excellent comprehension, communication, and Tagalog language skills
Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
Strong attention to detail
Comfort synthesizing and analyzing information from multiple streams
Strong critical thinking and decision-making skills
Deep familiarity and passion for the internet, internet platforms, and internet culture
High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
Ability to work well individually and as part of a team
Ability to work differing rotations/shifts and non-standard work hours
Flexibility in meeting changing business needs in a fast-paced environment
Commitment to quality, efficiency, and effectiveness
Previous business process outsourcing, customer service, or content moderation experience is a plus

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.