Warranty Claims Specialist with German and English language

The Warranty Specialist is responsible for managing the process of handling insurance claims, ensuring a final decision compliant with internal company procedures. The role incorporates investigating the circumstances around an accident and making decisions about coverage while simultaneously liaising with different stakeholders. The position provides opportunities for applying your analytical thinking, problem-solving, and communication skills. Previous insurance experience is not required. Extensive internal training ensures we internally build and develop the next generation of insurance experts.

• →Helping customers with their warranty support issues. 
• →Handling and settling insurance claims as per internal company procedures.
• →Investigate the claim details by identifying and requesting relevant information from various parties.
• →Making final decisions about coverage and indemnity.
• →Communicating with customers and other parties ensuring timely information is provided to all of them.
• →Gathering and storing data according to internal compliance regulations.
• →Taking proactive steps to effectively meet customer expectations by demonstrating high quality, professionalism, and accuracy.
• →Fostering a culture of cooperation between team members to ensure high professional standards and a positive atmosphere.

• Excellent knowledge of both German and English language – C1.
• Strong communication skills, both verbal and written.
• Ability to work independently, organize, and prioritize own tasks effectively.
• Teamwork capabilities – knowledge sharing, providing/seeking guidance and advice when needed. 
• General computer literacy – MS Office.
• Work experience in customer service will be considered an advantage.

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.