Director of Lifesharing, ID/A Residential Program

Access Services is seeking a Director of Lifesharing to lead and advance our Lifesharing program across the Lehigh Valley, Schuylkill-Carbon, and Delaware Valley regions. As this role supports multiple service areas, we welcome candidates who reside within a commuting distance of either our Fort Washington or Bethlehem office.

Our Lifesharing program supports adults with intellectual disabilities and autism who live in provider host homes. The Director will provide strategic and operational leadership, setting the vision for program growth, quality improvement, compliance, and service excellence while ensuring effective day-to-day operations. 

This leader will oversee program performance, staff supervision, provider support, regulatory compliance, utilization management, billing oversight, outcome measurement, and quality assurance. Working closely with Service Line leadership, they will drive continuous improvement, monitor key performance indicators, strengthen community partnerships, and promote awareness of Lifesharing services throughout the regions served. 

We are seeking an experienced, collaborative leader who can inspire and develop teams while fostering strong relationships with staff, Lifesharing providers, families, Supports Coordinators, and community stakeholders. The ideal candidate brings expertise in Lifesharing services, regulatory requirements, provider recruitment and retention, referrals, admissions, and program development, along with a commitment to delivering person-centered services that align with Access Services' mission and philosophy of care. 

Essential Functions of the Lifesharing Director  

• Provide the overall management, organization, and daily operational oversight of the Lifesharing program and services including program development, policies, and procedures. 

• Effectively communicate transparency with the Senior Director, Vice President, and other service line leaders. 

• Oversee the program’s quality and compliance (regulatory, risk mitigation) and utilize the insight of the service line Director of Quality and Compliance and other leaders to direct program interventions and support continuous quality improvement (CQI). 

• Ensure 24/7 regulatory compliance through internal audits of consumers and provider files, reviews of the Health Risk Screening Tool (HRST), and by overseeing licensing and other inspections, and developing plans of correction.  

• Support and develop program leaders in coaching and developing coordinators and program staff. 

• Build cohesive teams that work collaboratively to further the mission and assure quality and efficient service delivery. 

• Stay informed of trends and changes on a local and state level related to program services and keep abreast of developments in the field relating to the provision of services and intervention techniques. 

• Maintain regular communication with county offices, licensing entities, payers, and other key partners. 

• Maintain effective relationships with internal administration departments to collaborate, support strategy, strengthen resources, and improve the program and the organization.  

• Maintain and grow relationships within the community to garner support for the Lifesharing program and to build stronger communities. 

• Provide leadership and guidance related to problem-solving and crisis resolution to program staff and across the organization when needed. 

• Report any operational, staff or individual concerns according to Access Services established policies and procedures.  

• Ensure documentation achieves quality standards, is timely, and entered as efficiently as possible. 

• Support the identification, tracking, and reporting of key performance indicators. 

• Identify, develop, and improve internal processes and workflows to meet the needs of the program efficiently and effectively. 

• Oversee all aspects of onboarding, approval, and retention of provider families through regular file reviews/audits, support to the IDA Onboarding Specialist, and in partnership with the Community Liaison and Care Portal Coordinator, to ensure compliance with internal policies, regulatory requirements, and best practices. 

• Ensure that both the client and provider electronic health records are kept up to date with accurate information. 

• Intervene and assist as necessary in issues with coordinators and provider families. 

• Ensure and participate in on-call coverage, rotation and/or support as assigned. 

• Establish a culture of data literacy and use of technology systems that will enhance data-driven decision-making. Utilize the electronic health record fully for all program functions and compliance. 

• Represent the agency at the state level around advocacy and system reform. 

• Drive a culture of transparency and accountability within the program. 

• Create a culture of solution-finding, embracing change, and promoting the benefit of change in a healthy and thriving program/organization. 

• Drive growth and expansion that aligns with the programs/agency strategic plan.  

• Prepare various statistical, financial, and special reports as required or requested using data, dashboards, and analysis from current applications. 

• Participate in budget development and analysis promoting financial health. 

• Ensure that the Finance department is provided with all necessary paperwork to complete billing. 

• Submit all professional service vouchers to the Finance department for processing. 

• Understand budgets and take measures to develop options and actions to put/keep the program in sound financial health. 

• Interview, hire, train, and support program staff. 

• Supervise and coach Assistant Directors and Coordinators using individual and group supervision methods. 

• Oversee and participate in the process of evaluations and give feedback on work performance for Coordinators, Support Staff, and Assistant Director regularly and ensure quarterly coaching sessions are delivered to all staff. 

• Ensure that a proper training program is in place for program employees and provider families. 

The selected candidate must meet all qualifying and ongoing job criteria including background checks, physical examination, and a driving history record.   

• A valid US driver’s license for at least two years, not including time with permit.    

• No serious traffic convictions within the past three years. (Serious convictions include, but are not limited to, DUI, reckless driving, leaving the scene of an accident, or three or more traffic violations and/or at-fault accidents within that period).    

• Access to a reliable vehicle during work hours. Vehicle must have valid registration and inspection stickers.    

• Valid auto insurance. You will be asked to provide proof that you are a covered driver on the policy. 

• Three (3) years of progressive supervisory experience required.  

• Experience working within programs under the oversight of ODP (Office of Developmental Programs) in Pennsylvania.  

• Excellent management skills.   

• Extensive knowledge of developmental disabilities and the county and state-related systems.  

• Proficiency in, or ability to learn and use, workplace applications, platforms, and technologies and an electronic healthcare record system. 

• Monday through Friday during regular business hours, flexibility with schedule and on-call rotation required. This is a highly mobile leadership position. The work location regularly rotates between the Bethlehem office, Fort Washington office, and Orwigsburg office.  

When you join our team, you’re not just getting a job, you’re stepping into a career with real support, growth, and impact. We offer a benefits package designed to meet you where you are in life.   

• Health & Security: Comprehensive medical, dental, vision, and prescription coverage, plus company-paid life insurance, disability protection and catastrophic sick leave. Access Services covers up to 88% of health premium with many employees paying less than $150/month.   

• Time to Recharge: Full-time employees start their first year earning up to nearly 6 weeks of paid time off (20+ PTO days plus 9 paid holidays), with even more time added as you grow your career with us.   

• Invest in Your Future: 401(k) with company match, tuition reimbursement program, and access to college tuition discounts.   

• Built into the Job: Mileage & toll reimbursement.   

• Support Beyond Work: Employee Assistance Program (EAP) with free, confidential resources for you and your family, including:    

• Counseling and emotional support through in-person, telehealth and text therapy.   

• Financial and legal guidance  

• Grow With Us: Paid training, ongoing professional development, and opportunities to learn and advance across diverse roles and programs.   

Access Services is an Equal Opportunity Employer.