Content Analyst II (On-Site)

The Content Analyst II primary purpose is to maintain master data for all items, manage Ace’s product catalog including items stocked in our retail support centers and drop shipped directly from the vendor, and manage special projects. Time for the content analyst II will be split 50% on master data, 25% on the product catalog and 25% on special projects.

• →Identify root cause of data errors causing inconsistencies or inaccurate data. Train the appropriate teams within Ace and its vendor community on the error and solution. Create procedures to ensure all processes are being followed. If needed, work to correct the issue through new or updated procedural documentation and training or creating IT enhancement requests
• →Evaluate, correct, enrich and approve data utilizing the Product Content Management (PCM) and SAP systems ensuring that all product information adheres to the 3 Cs; Consistent, Complete, Correct.
• →Create and maintain events and bulletin data to support the EJD and Ace conventions
• →Research and document current processes and proposed future state for approved projects. Turn that information into requirements and communicate to the appropriate parties
• →Verify programs in the quality assurance and production environments by testing all test cases, then communicate to appropriate parties like retailers, vendors, or internal partners
• →Gain and maintain knowledge of the competition, industry trends, and technical aspects of specific product lines
• →Maintain taxonomy structure and data configuration ensuring consumers can easily find product on Ace’s consumer and retailer websites
• →Audit new item approval and maintenance changes as completed by external partners. If errors are found, update or create new SOPs and train partner on procedure. Continue to monitor until issue is fully resolved

The ideal candidate works effectively both independently and collaboratively, adapts to change, solves problems, and makes sound decisions.

• Self-motivated, detail oriented, adaptable and able to handle multiple tasks to meet established deadlines
• Ability to solve problems, analyze potential solutions and use good sound judgment to make decisions.
• Strong commitment to ensuring quality and exceeding customer satisfaction expectations.
• Excellent interpersonal skills and the proven ability to build and maintain strong and effective customer service and internal relationships.
• Excellent communication skills, both written and verbal, along with the ability to listen for understanding.
• Bachelor’s degree or 3 years of related work experience or demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience
• Strong computer skills that include Microsoft Office products (Outlook, Word, Excel, PowerPoint), SAP, and graphic arts applications.
• Hardware industry product knowledge a plus.

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When most people think of career opportunities with Ace Hardware, they often think of the helpful cashiers and sales associates at their local store. However, have you also considered the people behind the scenes who select, promote, ship and process the invoices for more than 75,000 products? Maybe you haven't, but we'd like you to. Because together we help our customers take care of their homes. Come find out why a career with the Ace Hardware Corporation is one of America's best kept secrets.

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Ace Hardware Corporation is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.

Disclaimer

The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.

Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.

This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Corporation reserves the right to change job duties, including essential job functions, according to business necessity.

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