Business Intelligence Support Analyst

Job Type:

Hybrid

Monday – Friday, 8am – 5pm

Support management and senior staff in the research, analysis and development of Business Intelligence (BI) solutions.  Identify areas for data quality improvement and provide support in the resolution of data quality problems.  Provide training and support to end users regarding BI solutions and the IBI data warehouse.  Assist management and senior staff with the development of proposals and business cases.  Develop end user documentation and communication plans.  Analyze and assess the impact of changes to Actuarial, Underwriting, Sales, Processing and Claims procedures/systems including rate revision changes on data and reporting requirements.  Assist in the development of data management quality assurance standards and processes.  Participate in root cause analysis and problem-solving activities as needed.  Maintain Competency Center documents including procedures and communications.

Required

Education:

• College level coursework in Business Administration, Information Systems, Statistics, Insurance or related field

Experience:

• Programming experience using SAS, Easytrieve, SQL, HTML and Javascript

• Creating web pages

• Auditing, balancing and reconciling data

• Analyzing procedures to identify and correct errors

• Preparing reports, correspondence and project plans

• Acceptance testing including assisting in the development of test scenarios and test data

• PC software applications (e.g. MS Office, Excel, Access, SAS or other statistical software)

• Control languages (e.g., JCL)

Knowledge and Skills:

• Technology project lifecycle and various analytic and project management tools

• PC software applications (e.g. Visio, ERWIN, Process Mapping tools, etc.)

• Data management quality assurance standards and processes

Ability to:

• Communicate effectively with others in a work environment and public

• Analyze information and business process flows

• Utilize business intelligence tools (i.e., SQL, Data Studio, SAS, Oracle BI)

• Explore alternative approaches to existing process and project objectives

• Identify coding issues and recommend improvements to the system

• Understand technology as it relates to business

Preferred

Education:

• Associate degree in Business Administration, Information Systems, Statistics, Insurance or related field

Experience in/with:

• Documenting business processes

• Insurance (e.g. Actuarial, Claims, Underwriting, etc.) processes and procedures

• P&C insurance products, trends and practices

This position works from a home office location. Depending on the role, some employees may be required to come into the office, at a minimum, for important departmental meetings or team building events.

This position is expected to remain posted through July 31, 2026; however, it may close at any time once a qualified candidate pool is identified.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.  

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.  This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.  Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.