Leader Effectiveness Consultant

Job Type:

This position will work remotely from a home office for day-to-day operations. Estimated quarterly travel to Dearborn, MI or Tampa, FL.

Monday-Friday 8am-5pm

The Leader Effectiveness Consultant strengthens leader follow-through at scale by building practical leader enablement infrastructure and driving consistent adoption of action planning and accountability routines. This role helps leaders interpret employee listening results, translate insights into high-quality action plans, and sustain progress through reinforcement, coaching, and clear standards. The Consultant designs tiered enablement support for leaders, monitors adoption and plan quality, and partners with Organizational Intelligence and culture teams so leader actions align to the most important workforce signals and enterprise priorities.

• →Own the action planning enablement approach, including standards for plan quality, leader guidance, and support resources.
• →Provide tiered leader enablement, including targeted coaching for priority leaders and scalable self-service tools for broader populations.
• →Facilitate leader working sessions that translate listening results into clear commitments, owners, and follow-through plans.
• →Monitor action plan adoption, quality indicators, and follow-through patterns; recommend improvements and escalation where appropriate.
• →Partner with Organizational Intelligence to convert key insights into leader-ready recommended actions and decision support.
• →Partner with Culture Systems workflows to ensure tracking, reminders, and leader access operate reliably.
• →Build reusable resources (job aids, playbooks, templates) that improve leader capability and reduce dependence on one-off support.
• →Support integration of leader practices into broader change efforts so expectations are reinforced beyond the action planning window.

Education (include minimum education and any licensing/certifications):

• Bachelor’s degree in Human Resources, Organizational Development, I-O Psychology, Business, or a related field required; advanced degree preferred.

Experience:

• 6 years of experience in leader enablement, OD, coaching, change management, or internal consulting required.
• Experience designing scalable enablement systems and influencing leader behavior across a large leader population preferred.

Skills:

• Strong facilitation and coaching skills with a practical orientation and credibility with leaders.
• Ability to translate data and feedback into clear, usable leader actions and standards.
• Comfort with accountability mechanisms and quality assurance in a constructive, leader-supportive way.
• Strong written toolkit development skills and ability to scale support through reusable assets

This position will work remotely from a home office for day-to-day operations. Estimated quarterly travel to Dearborn, MI or Tampa, FL.

This position is expected to remain posted through 8/30/2026; however, it may close at any time once a qualified candidate pool is identified.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.  

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.  This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.  Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.