Michigan Claim Support Assistant I

Job Type:

Dearborn, Michigan

Hybrid schedule Monday – Friday: 8:00 AM EST – 5:00 PM EST. Employees will report once per week to the Dearborn Administrative Office Building and work remaining days from their home office.

Join a fast-paced Claims team where your work directly impacts the customer experience during some of their most important moments. In this role, you'll leverage your problem-solving skills and attention to detail to support claim operations, coordinate Total Loss processes, and connect with customers to provide timely solutions and guidance. Working across multiple systems and business areas, you'll play a key role in keeping claims moving efficiently while building valuable industry knowledge and experience in a collaborative environment.

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  Provide support to the Claim department by completing intermediate level tasks that require an understanding of claim or business functions and processes and the organization and workflow for one or more claim lines of business and multiple claim systems.

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  Review and interpret facts in a claim-oriented context to assign claims based on pre-established business rules.

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  Receive inbound and make outbound customer phone calls to resolve claims needs.

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  Resolve assignment conflicts and issues as needed.

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  Communicate effectively with others in a work environment and with the public.

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  May be assigned tasks normally handled by the Claim Support Processor or Claims Support Assistant II when necessary.

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  Process Total Loss paperwork including information on towing and storage expenses, submitting title procurement referrals to our vendor, and setting up vehicle movement from current location to salvage vendor for inspection.

Required

Education:

• High School Diploma or equivalent

OR

• One year of experience in processing, customer service or business administration

Experience in:

• Working with P.C. software applications

• Maintaining accurate files and records

• Identification, investigation, and resolution of problems

• Processing transactions and posting to appropriate accounts

• Organizing and prioritize multiple tasks

• Communicating effectively (oral and written)

• Using basic math skills

• Using automated processing and computer systems

• Performing data entry duties

Knowledge of:

• Data processing techniques

• Techniques used to audit data

• Business processing procedures  

Skills and Ability to:

• Successfully complete General Claims Training

• Gather data and prepare reports

• Compose routine correspondence including letters and memos

Preferred

• Effective communication skills both oral and written

• One or more years of customer service experience

• Call center or queue calling experience a plus

• Experience working within an insurance or claims processing environment a plus

Knowledge of:

• Claim processing functions

• Claim processing system

• Claim processing policy and procedures

This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come into an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or teambuilding events. This position will be required to report in office once a week as outlined by the management team. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.

This position is expected to remain posted through July 17, 2026; however, it may close at any time once a qualified candidate pool is identified.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.  

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.  This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.  Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.